Retail Supervisor (Full-Time, 40hrs) in Wembley

Your mission is to ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

Sales Management: Drive and achieve sales, KPIs, and profitability goals by offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offering substitutes, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.

Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.

Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.

Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales targets.

Store Operations: Process POS transactions (sales, exchanges, discounts, and refunds) accurately in compliance with Retail P&Ps. Identify, interpret, and diagnose the performance of the store based on controllable operational KPIs (including but not limited to CR, UPT, ATV).

Loss Prevention: Oversee loss prevention and ensure operational compliance.

Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.

Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.

Reporting: Prepare and analyse sales reports, and provide insights to improve performance.

Compliance: Ensure compliance with company policies, procedures, and legal requirements.

Your talent:

• Sales: Essential for achieving sales goals, managing payroll, and ensuring profitability.
• Analytical abilities: Preparing and analysing sales reports, and providing insights to improve performance.
• Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold.
• Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately.
• Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
• Sales Floor Stock: Manage stock levels on the sales floor and ensure sizes and styles are available for customers.
• Visual and Presentation Skills: Important for ensuring the store's visual presentation meets or exceeds PUMA’s VM standards.
• Self-leadership: Ability to work independently and efficiently and manage own emotions and challenges.
• Technology: Proficiency in retail software, inventory management, and POS systems.
• Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.
• Other skills: The ability to constantly walk and move about is required. Use of the following senses is critical: speaking, hearing, near and far acuity, depth perception, and field of vision.

Minimum of 3 years in a retail environment, with at least 1 year in a supervisory or senior retail staff role.

Our principles: PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA, and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people - with real judgement and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organisational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.