At a Glance
- Tasks: Lead a vibrant team and drive retail performance in a dynamic environment.
- Company: Join PUMA, a brand that celebrates individuality and teamwork.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Work in a supportive atmosphere where everyone is empowered to shine.
- Why this job: Be part of a legacy that values your unique talents and contributions.
- Qualifications: Experience in retail management and a passion for sports.
The predicted salary is between 28800 - 43200 £ per year.
Your mission
Foster and enhance a sales-driven culture within the retail store, aligning with both operational and strategic guidelines, to achieve or exceed sales targets, KPIs, and profitability goals, positioning PUMA as the fastest sports brand in the world.
Sales and Profitability
Ensure the store consistently achieves/exceeds sales, KPIs, and profitability goals.
Use short and long-term planning, expense control, sales, and service.
Customer Experience
Guarantee high standards of customer experience in line with PUMA brand values and service standards.
Team Management
Participate in recruiting, avoid shortage of staff, train, develop, and manage high-performing team and employees.
Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
Participate in performance appraisals of the team.
Sales Floor Engagement
Spend 80% of working time on the sales floor engaging with customers, selling, and coaching employees.
Operational Efficiency
Identify, interpret, diagnose the performance of the store as based on controllable operational KPI's (including but not limited to CR, UPT, ATV) and lead the team accordingly. Control PEX costs of the store and ensure efficeint staff schedule to achieve Sales and KPIs targets while providing excellent customer service.Ensure completion of training programs (Local and Global).
Business Analysis
Analyze customer profiles, buying trends, and competitive information to drive business.Communicate and provide feedback to the Area/District Manager.
Loss Prevention
Implement and monitor Loss Prevention education, training, and awareness programs.Ensure compliance with Loss Prevention and Operational standards.
Inventory Management
Oversee the execution and processing of incoming and outgoing merchandise.
Achieve or exceed Inventory and Shrink goals; manage Physical Inventory counts.
Retail Marketing and Instore Communication
Execute and manage Marketing initiatives and events within budget.
Maintain strong communication with local PR and marketing.
Store Operations
Participate in new store openings/closings; travel may be required.
Attend Store Manager Meetings and offsite training as required.
Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps.
Maintain Visual Guidelines and store presentation standards.
Ensure store maintenance needs are communicated and addressed promptly.
Compliance and Safety
Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
Maintain a safe and compliant working environment for all Store Associates and Customers.
Work non-traditional hours as required (weekends, evenings, holidays, overtime).
Your talent
Leadership and Problem Solving:
The ability to inspire and motivate the team through clear and empathetic communication and leading by example to meet store targets; to possess knowledge and experience to develop the team and promote its professional growth through continuous support and mentorship; to manage and resolve disputes in a constructive manner; to make strategic hiring decisions that strengthen the store team to achieve greater goals.
Sales Performance and Customer Experience Management
Knowledge and experience of analysis and proper interpretation of sales data, store KPIs, and store processes in order to achieve store sales targets. The ability to monitor store performance metrics and to analyze this information to find solutions for exceeding sales targets. Retail financial acumen. Solid knowledge of customer experience and impact of service standards on the store sales and its alignment with brand values.
Operational Efficiency
The ability to set clear objectives both individual and collective, identify necessary resources as required to achieve these goals. The ability to interpret and diagnose the store performance as based on controllable operational KPI's (including but not limited to CR, UPT, ATV), Solid experience of weighting potential risks and benefits prior to making decision, ensuring that their choices support the organization's overall strategy. Prioritazion of tasks, resources, effective delegation of responsibilities, and managing staff sceduling to maximize team and store productivity via meeting deadlines and achieveing set sales targets, and the proper inventory management. The ability to foster a culture of trust, collaboration, and alignment, ensuring everyone is working towards the same objectives.
Agility/Adaptability
The capability to swiftly adapt to changes, including new policies, procedures, manuals, and strategies; adeptly navigate environmental, political, and social challenges impacting store operations and human resource management; learn and implement new technologies, software solutions, and approaches; make rapid, well-informed decisions through comprehensive analysis; prioritize effectively while multitasking; resolve problems promptly; and maintain resilience under pressure.
Technical Proficiency:
Confident PC user, solid knowledge of reporting tools (e.g. BI) and experience with operating POS systems.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
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Retail Store Manager in Ashford employer: puma
PUMA Wembley is an excellent employer that fosters a vibrant and dynamic work culture, where creativity and teamwork thrive. Employees benefit from comprehensive training programs and opportunities for career advancement, all while working in a fast-paced retail environment that prioritises exceptional customer service and brand integrity. With a commitment to employee well-being and a supportive atmosphere, PUMA Wembley stands out as a rewarding place to build a meaningful career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in Ashford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like puma, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like puma!
We think you need these skills to ace Retail Store Manager in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at puma, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at puma and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show puma that you’re ready to jump in and contribute right away!
How to prepare for a job interview at puma
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
