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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver an amazing customer experience.
- Company: Join PUMA, a global sports brand inspiring athletes and everyday movers.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Why this job: Be at the forefront of retail, engaging with customers and coaching your team.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: PUMA values diversity and offers equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Your mission
- Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
- Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.
- Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in compliance with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
- Loss Prevention: Oversee loss prevention and ensure operational compliance.
- Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
- Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
- Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
- Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Your talent
- Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, and ensuring profitability. Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
- Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
- Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
- Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
- Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
Retail Sales Supervisor - 40 Hours employer: PUMA
Contact Detail:
PUMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Supervisor - 40 Hours
✨Tip Number 1
Get to know the company inside out! Research PUMA's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your sales pitch! Think about how you'd engage customers on the sales floor. Role-play with a friend or in front of the mirror to nail down your approach and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former PUMA employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. You never know who might help you get your foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to dive into the retail world with us.
We think you need these skills to ace Retail Sales Supervisor - 40 Hours
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've driven sales and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Customer Service is Key: Don’t forget to mention your customer service skills! We’re all about creating a great experience for our customers, so share any stories where you’ve gone above and beyond to help someone out.
Team Player Vibes: Since you'll be managing a team, it’s important to showcase your leadership skills. Talk about how you’ve motivated and developed others in previous roles. We love seeing candidates who can inspire their teammates!
Apply Through Our Website: Finally, make sure you apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re serious about joining our team at PUMA!
How to prepare for a job interview at PUMA
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products you'll be selling. Familiarise yourself with their purposes, properties, and care rules. This knowledge will not only help you assist customers better but also show your potential employer that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've achieved targets. Think of specific examples where you drove sales or improved customer engagement. This will demonstrate your ability to meet KPIs and contribute to profitability goals.
✨Engage in Role-Playing Scenarios
Practice common customer interactions and conflict resolution scenarios. This will help you feel more confident during the interview when discussing how you would handle various situations on the sales floor. Remember, effective communication is key!
✨Highlight Team Management Experience
If you've had experience in recruiting, training, or managing a team, be ready to share those stories. Discuss how you motivated your team to achieve sales targets and fostered a positive work environment. This will show that you can lead and inspire others effectively.
