At a Glance
- Tasks: Drive sales and deliver top-notch customer service while managing store operations.
- Company: Join PUMA, a global sports brand inspiring athletes and everyday movers.
- Benefits: Enjoy a dynamic work environment with equal opportunities and a focus on teamwork.
- Other info: Great chance to grow your career in a vibrant and inclusive workplace.
- Why this job: Be part of a brand that values equality and empowers you to excel in retail.
- Qualifications: Sales experience, strong communication skills, and a passion for customer engagement.
The predicted salary is between 22000 - 28000 £ per year.
Responsibilities
- Drive and achieve sales, KPIs, and profitability goals.
- Ensure high standards of customer service and engagement on the sales floor.
- Oversee daily store operations, including opening and closing procedures.
- Conduct full pre-sale preparation of goods: check names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting appearance; arrange and display goods according to company rules.
- Monitor the availability of goods in the trade section, checking quality, expiration dates, and proper labeling and pricing.
- Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
- Maintain store presentation and visual merchandising standards.
- Prepare and analyze sales reports, and provide insights to improve performance.
- Ensure compliance with company policies, procedures, and legal requirements.
- Foster effective communication within the team and with other departments.
Qualifications
- Achieving or exceeding sales, KPIs, and profitability goals.
- Deep product knowledge: understand aims, properties, quality, care rules, and prices; offer substitutes and related products to customers.
- High standards of customer service and engagement; assist customers in choosing products and resolve conflicts.
- Strong communication, problem-solving, and analytical skills.
- Manage stock levels on the sales floor, ensuring size and style availability.
- Proficiency in retail software and POS systems.
- Adherence to safety regulations, hygiene standards, and company policies.
- Ability to work independently and manage own emotions and challenges.
Equal Opportunity Statement
Equality for all is one of the core principles at PUMA. We provide equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. We do not tolerate any form of harassment or discrimination.
Company Overview
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in more than 120 countries, and has around 22,000 employees worldwide.
Retail Sales Specialist — Elevate Customer Experience in Gloucester employer: PUMA
PUMA is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is encouraged to excel in their roles as Retail Sales Specialists. With a strong focus on employee growth and development, PUMA offers comprehensive training and opportunities for advancement within the global sports brand. Located in a vibrant retail environment, employees benefit from a supportive atmosphere that values teamwork, creativity, and a commitment to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Specialist — Elevate Customer Experience in Gloucester
✨Tip Number 1
Get to know the company inside out! Research PUMA's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can drive sales and enhance customer experience, just like the job description highlights.
✨Tip Number 3
Showcase your skills! Bring examples of how you've achieved sales goals or improved customer service in past roles. Numbers speak volumes, so if you’ve got stats, flaunt them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Sales Specialist — Elevate Customer Experience in Gloucester
Some tips for your application 🫡
Show Off Your Sales Skills:When you're writing your application, make sure to highlight any past experiences where you've smashed sales targets or improved customer engagement. We want to see how you can drive those KPIs and profitability goals!
Customer Service is Key:Don’t forget to mention your customer service experience! Share examples of how you've helped customers choose the right products or resolved conflicts. This shows us you understand the importance of high standards in customer engagement.
Be Detail-Oriented:Since you'll be overseeing daily store operations, it’s crucial to demonstrate your attention to detail. Talk about your experience with inventory management, stock levels, and ensuring compliance with company policies. We love a candidate who can keep things running smoothly!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining the PUMA team!
How to prepare for a job interview at PUMA
✨Know Your Products Inside Out
Make sure you have a deep understanding of the products you'll be selling. Familiarise yourself with their properties, care instructions, and pricing. This will not only help you answer questions confidently but also allow you to suggest substitutes and related products effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you resolved conflicts or helped customers make decisions. This will demonstrate your ability to engage with customers and maintain high standards of service.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of sales techniques and KPIs. Be prepared to discuss how you've achieved or exceeded sales goals in previous roles. Showing that you can analyse sales reports and provide insights will impress the interviewers.
✨Demonstrate Team Communication
Effective communication is key in retail. Think of examples where you collaborated with team members or other departments to enhance store operations. Highlighting your ability to foster good communication will show that you're a team player who can contribute positively to the work environment.
