At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and deliver exceptional customer experiences.
- Company: Join PUMA, a brand that values equality and innovation in retail.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Enjoy a vibrant work environment with a focus on teamwork and development.
- Why this job: Be at the forefront of retail, engaging with customers and shaping a high-performing team.
- Qualifications: 3 years in retail, with 1 year in a managerial role; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Mission
- Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
- Customer Experience: Maintain high standards of customer service in line with PUMA's values.
- Team Management: Participate in recruiting, avoid staff shortage, train, develop, and manage a high‑performing team; hold team members accountable through productivity conversations, coaching, recognition, and performance actions; support the store manager in preparation for performance appraisal, and provide timely feedback to team members through daily observation of their performance.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Store Operations: Supervise store performance and daily operations; participate in new store openings/closings; travel may be required; attend store manager meetings and offsite training as required; process POS transactions accurately; ensure POS access rights are up‑to‑date and comply with Retail P&Ps; identify, interpret and diagnose performance based on controllable operational KPIs including CR, UPT, ATV; lead the team accordingly.
- Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
- Training Programs: Ensure completion and effectiveness of training programs.
- Loss Prevention: Oversee loss prevention and operational compliance.
- Inventory Management: Manage inventory, including physical counts and shrink goals.
- Complaint & Safety: Comply with all policies and procedures, core competencies, and key accountabilities; maintain a safe and compliant working environment for all store associates and customers.
Qualifications & Competencies
- Self‑directed, analytical, high performance with deep customer focus.
- Persistent and adaptable, able to handle non‑traditional hours including weekend, evening, holiday and overtime.
- Strong communication skills, recruiting, training, and development of store staff.
- Experience: Minimum of 3 years in retail, with at least 1 year in a managerial or senior retail staff role.
Additional Requirements
- The ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision.
EEO Statement
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is core to PUMA and we do not tolerate any form of harassment or discrimination.
Assistant Store Manager in Gloucester employer: PUMA
PUMA is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee development and engagement. As an Assistant Store Manager, you will thrive in a vibrant retail environment where your leadership skills are valued, and you will have access to comprehensive training programmes that support your career growth. With a strong commitment to customer experience and team performance, PUMA offers a rewarding opportunity to make a meaningful impact while enjoying the benefits of working for a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on PUMA's website and social media. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in retail management and how you can achieve those sales goals.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've trained and developed teams in the past. Highlighting your ability to manage performance will set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your retail experience, especially any managerial roles, and showcase how you've achieved sales goals or improved customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you align with PUMA's values. Share specific examples of how you've led teams or enhanced customer experiences in previous roles.
Showcase Your Team Management Skills:Since team management is key for this role, be sure to mention any experience you have in recruiting, training, and developing staff. We want to see how you've motivated your team and held them accountable for their performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the PUMA family!
How to prepare for a job interview at PUMA
✨Know Your Sales Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded sales goals in previous positions, and think of specific examples that demonstrate your ability to drive profitability.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your commitment to customer experience. Think about times when you went above and beyond for a customer or how you trained your team to maintain high service standards. This will show your alignment with PUMA's values.
✨Team Management Experience
Be ready to talk about your experience in recruiting, training, and managing a team. Highlight any specific strategies you've used to develop high-performing teams and how you've handled performance conversations. This is crucial for the Assistant Store Manager role.
✨Operational Know-How
Brush up on your knowledge of store operations, including inventory management and loss prevention. Be prepared to discuss how you've successfully managed these areas in the past, as well as your approach to ensuring compliance with policies and procedures.
