At a Glance
- Tasks: Lead a dynamic retail team to drive sales and enhance customer experiences.
- Company: Join PUMA, a brand that values equality and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Embrace a culture of teamwork and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 3+ years in retail, with at least 1 year in a leadership role.
The predicted salary is between 30000 - 40000 £ per year.
Mission
- Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
- Customer Experience: Maintain high standards of customer service in line with PUMA's values.
- Team Management: Participate in recruiting, avoid staff shortage, train, develop, and manage a high‑performing team; hold team members accountable through productivity conversations, coaching, recognition, and performance actions; support the store manager in preparation for performance appraisal, and provide timely feedback to team members through daily observation of their performance.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Store Operations: Supervise store performance and daily operations; participate in new store openings/closings; travel may be required; attend store manager meetings and offsite training as required; process POS transactions accurately; ensure POS access rights are up‑to‑date and comply with Retail P&Ps; identify, interpret and diagnose performance based on controllable operational KPIs including CR, UPT, ATV; lead the team accordingly.
- Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
- Training Programs: Ensure completion and effectiveness of training programs.
- Loss Prevention: Oversee loss prevention and operational compliance.
- Inventory Management: Manage inventory, including physical counts and shrink goals.
- Complaint & Safety: Comply with all policies and procedures, core competencies, and key accountabilities; maintain a safe and compliant working environment for all store associates and customers.
Qualifications & Competencies
- Self‑directed, analytical, high performance with deep customer focus.
- Persistent and adaptable, able to handle non‑traditional hours including weekend, evening, holiday and overtime.
- Strong communication skills, recruiting, training, and development of store staff.
- Experience - Minimum of 3 years in retail, with at least 1 year in a managerial or senior retail staff role.
Additional Requirements
- The ability to constantly walk and move about; use of speaking, hearing, near and far acuity, depth perception, and field of vision.
EEO Statement
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is core to PUMA and we do not tolerate any form of harassment or discrimination.
Retail Team Lead: Drive Sales & Elevate Customer Experience in Ellesmere Port employer: PUMA
PUMA is an exceptional employer that prioritises employee growth and development, offering comprehensive training programmes and a dynamic work culture that fosters teamwork and high performance. Located in a vibrant retail environment, our team leads are empowered to drive sales while ensuring an outstanding customer experience, all within a supportive atmosphere that values diversity and equality. Join us to be part of a brand that not only champions athletic excellence but also invests in the success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead: Drive Sales & Elevate Customer Experience in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research PUMA's values and mission, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or use online resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Team Lead: Drive Sales & Elevate Customer Experience in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love engaging with customers and driving sales. Share specific examples of how you've elevated customer experiences in your previous roles.
Highlight Your Leadership Skills:As a Retail Team Lead, you'll be managing a team, so make sure to showcase your leadership experience. Talk about how you've trained and developed staff, held them accountable, and created a high-performing environment. We love seeing candidates who can inspire others!
Be Data-Driven:We’re all about achieving sales goals and KPIs, so don’t shy away from mentioning your analytical skills. Include any metrics or achievements that demonstrate your ability to drive performance and manage store operations effectively. Numbers speak volumes!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at PUMA
✨Know Your Sales Metrics
Familiarise yourself with key sales metrics like CR (Conversion Rate), UPT (Units Per Transaction), and ATV (Average Transaction Value). Be ready to discuss how you've used these metrics in past roles to drive sales and improve performance.
✨Showcase Your Customer Service Skills
Prepare examples of how you've elevated customer experiences in previous positions. Think about specific situations where you turned a negative experience into a positive one, as this aligns perfectly with PUMA's values.
✨Team Management Experience
Be ready to talk about your experience in recruiting, training, and managing a team. Highlight any successful coaching moments or how you've held team members accountable, as this is crucial for the Retail Team Lead role.
✨Operational Know-How
Brush up on your knowledge of store operations, including inventory management and loss prevention strategies. Be prepared to discuss how you've ensured compliance and efficiency in past roles, as this will show your readiness for the responsibilities outlined in the job description.
