At a Glance
- Tasks: Support the Store Manager in driving sales and managing a high-performing team.
- Company: Join PUMA, a global sports brand with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Work in a fun environment with a focus on teamwork and inclusivity.
- Why this job: Be part of a dynamic team that values spirit and performance.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.
- YOUR MISSION
- Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world.
- Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
- Customer Experience: Maintain high standards of customer service in line with PUMA's values.
- Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees.
- Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
Support store manager in preparation for performance appraisal and provide a timely and proper feedback to the team members through a daily observation of their performance.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations.
Participate in new store openings/closings; travel may be required.
Attend Store Manager Meetings and offsite training as required.
Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps.
Identify, interpret, diagnose the performance of the store as based on controllable operational KPI's (including but not limited to CR, UPT, ATV) and lead the team accordingly.
- Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
- Training Programs: Ensure completion and effectiveness of training programs.
- Loss Prevention: Oversee loss prevention and operational compliance.
- Inventory Management : Manage inventory, including physical counts and shrink goals.
- Compliance and
Safety: Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
Maintain a safe and compliant working environment for all Store Associates and Customers.
- Work non-traditional hours as required (weekends, evenings, holidays, overtime).
- YOUR TALENT
- Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals.
- Analytical and
- Performance
Management: Analyzing customer profiles, buying trends, and conducting performance appraisals.
Interpreting and diagnosing the store's performance as based on controllable operational KPI's (including but not limited to CR, UPT, ATV).
- Customer Service: Maintaining high standards of customer experience in line with brand values.
- Leadership and Team Management: Effective communication skills, Recruiting, training, developing, and managing store staff.
- Operational Management: Handling payroll, scheduling, inventory, and loss prevention.
- Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.
To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.
Every decision is made by real people -with real judgment and accountability.
We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.
These functions have no influence on decisions in the application process.
We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.
Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.
The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
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Assistant Store Manager in Cirencester employer: puma
PUMA is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is encouraged to shine through their individual talents. With a strong focus on employee growth, PUMA offers opportunities for professional development while fostering a collaborative environment that values teamwork and communication. Located in a dynamic retail setting, employees benefit from competitive pay, flexible hours, and the chance to be part of a globally recognized brand that inspires both athletes and everyday movers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Cirencester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like puma, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like puma!
We think you need these skills to ace Assistant Store Manager in Cirencester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at puma, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at puma and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show puma that you’re ready to jump in and contribute right away!
How to prepare for a job interview at puma
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
