At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales on the shop floor.
- Company: Join PUMA, a brand that champions equality and innovation in retail.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be at the forefront of retail, engaging with customers and shaping their shopping experience.
- Qualifications: 3+ years in retail, with supervisory experience and strong analytical skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Ensure high customer service standards and engagement on the sales floor.
- Manage store operations, including cash desk transactions, POS processing, and compliance with company policies and safety regulations.
- Oversee staff performance, coach employees, and spend 90% of time on the sales floor engaging with customers.
- Drive and achieve sales, KPIs, and profitability goals through product presentation, consultative selling, and upselling of related items.
- Maintain merchandising and visual presentation standards to meet or exceed PUMA VM standards.
- Conduct inventory management, including physical counts, shrink goals, and physical merchandise handling.
- Prepare and analyze sales reports to provide insights for performance improvement.
- Ensure loss prevention and operational compliance.
- Recruit, train, develop, and manage store staff to achieve sales targets.
- Identify, interpret, and diagnose store performance using controllable operational KPIs such as CR, UPT, and ATV.
- Ensure compliance with company policies, procedures, and legal requirements.
Qualifications
- Minimum 3 years of experience in a retail environment with at least 1 year in a supervisory or senior retail staff role.
- Strong analytical abilities to prepare and analyze sales reports, providing actionable insights.
- In-depth product knowledge, including purposes, properties, quality, care rules, and pricing.
- Proficiency with retail software, POS systems, and inventory management tools.
- Excellent communication skills and ability to foster effective teamwork.
- Self-leadership: ability to work independently, manage emotions, and maintain a high level of performance.
- Physical ability to frequently walk and move about the store, with good use of sight, hearing, and depth perception.
- Commitment to compliance and adherence to company policies, procedures, and legal requirements.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Retail Supervisor (Full-Time, 40hrs) in Wembley employer: PUMA UNITED KINGDOM LTD
PUMA is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those seeking a fulfilling career in retail. With a strong commitment to equality and diversity, PUMA fosters an inclusive environment where every team member can thrive, while offering comprehensive training and growth opportunities to enhance your skills and advance your career. Located in a dynamic retail setting, you will enjoy engaging with customers and driving sales in a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (Full-Time, 40hrs) in Wembley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PUMA UNITED KINGDOM LTD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PUMA UNITED KINGDOM LTD!
We think you need these skills to ace Retail Supervisor (Full-Time, 40hrs) in Wembley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PUMA UNITED KINGDOM LTD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PUMA UNITED KINGDOM LTD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PUMA UNITED KINGDOM LTD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PUMA UNITED KINGDOM LTD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
