Retail Supervisor (Full-Time, 40hrs) in Ashford

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Mission

Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals by offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Ensure high standards of customer service and engagement on the sales floor and take measures to prevent and resolve conflict situations.
• Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Assist in recruiting, training, developing, and managing store staff and motivate the retail sales staff to achieve sales target.
• Process POS transactions accurately in compliance with Retail P&Ps and interpret the store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
• Oversee loss prevention and ensure operational compliance.
• Achieve or exceed inventory and shrink goals; manage physical inventory counts, handle incoming and outgoing merchandise, and ensure the store’s visual presentation meets or exceeds PUMA VM standards.
• Prepare and analyze sales reports, and provide insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.

Qualifications

• Minimum of 3 years in a retail environment, with at least 1 year in a supervisory or senior retail staff role.
• Analytical abilities to prepare and analyze sales reports and provide insights to improve performance.
• Strong product knowledge, including understanding the purposes, properties, quality, care rules, and prices of the products being sold.
• Ability to interpret and diagnose store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
• Customer service and communication skills, fostering effective communication within the team and with other departments.
• Experience in salesfloor engagement: spend time on the sales floor engaging with customers and coaching employees.
• Hands‑on inventory and merchandise management, ensuring shrink goals and processing merchandise.
• Proficiency in retail software, inventory management, and POS systems.
• Self‑leadership: ability to work independently, manage emotions, and stay efficient.
• Physical ability to walk and move about constantly, and use of speaking, hearing, near and far acuity, depth perception, and field of vision.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

We do not tolerate any form of harassment or discrimination.

All decisions are made by real people with real judgment and accountability.

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