PUMA UK is seeking a Customer Service Management professional in Manchester to oversee end-to-end eCommerce customer service and fulfilment operations. You will manage KPIs, collaborate with 3PLs, and drive improvements in service levels and cost efficiency.
You will work with internal teams and external partners to resolve issues, optimise processes, and ensure a seamless customer experience across platforms. Strong Excel and multi-system proficiency are essential.
#J-18808-Ljbffr
Ecommerce Operations & Service Lead in Manchester employer: PUMA SE
PUMA is an exceptional employer that champions a vibrant and inclusive work culture, where every individual is encouraged to shine and contribute their unique talents. With a strong focus on employee growth and development, PUMA offers opportunities for advancement within a dynamic retail environment, all while promoting a sales culture that drives performance and teamwork. Located in a fast-paced retail setting, employees benefit from a supportive atmosphere that values diversity and fosters collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
