Lead Service Management ERP in Coventry

Overview

SPEED & SPIRIT are values that inspire us to BE DRIVEN in performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent shine.

Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

As a Lead Application Service Management, you are responsible for managing and developing external service providers within the Application Management domain.

You act as the central interface between internal stakeholders and external partners, ensuring compliance with service levels, budgets, and contractual agreements.

Responsibilities

• Vendor Management
• Manage and develop relationships with external service providers and vendors
• Build and maintain long-term strategic partnerships
• Conduct regular service reviews and performance assessments
• Ensure compliance with SLAs, KPIs, and contractual obligations
• Support vendor selection processes (RFPs, contract negotiations)
• Invoice Approval Management
• Review and approve vendor invoices in line with contractual agreements
• Ensure cost transparency and adherence to budgets
• Align with Finance on discrepancies
• Drive and align continuous improvement of invoice approval processes with the Invoice Application Management Team
• Track and monitor ongoing costs and forecasts in close alignment with the budget owners
• Application Management
• Manage external partners responsible for ERP application operations and support
• Coordinate incidents, service requests, and change activities
• Manage and improve tools used by PUMA supporting the Application Management process (e. g., SAP Solution Manager, SAP Cloud ALM, Jira Service Management)
• Control, drive and monitor the external AMS partner and ensure SLAs are met
• Ensure stable and efficient application operations
• Promote automation, standardization, and continuous improvement
• Handle escalations and critical service issues
• Your Talent
• Degree in Computer Science, Information Systems, or a comparable qualification
• Several years of experience in IT Service Management or Application Operations
• Proven experience in vendor management and managing external service providers
• Strong knowledge of ITIL or similar frameworks
• Experience with budget, cost control, and contract management
• Strong communication and negotiation skills
• High level of ownership and accountability
• Analytical thinking and structured working style
• Strong problem-solving and conflict management skills
• Team-oriented mindset with excellent stakeholder management abilities
• Fluent English is mandatory (Puma’s corporate language); German or other regional languages are a strong asset

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.

These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.

Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.

The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

At PUMA, we are in constant pursuit of faster.

That extends beyond our support of the fastest athletes in the world.

We also work to be fast in how we adapt to and connect with the constantly changing world around us.

Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture.

PUMA supports over 21,000 employees across 120+ countries.

The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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