At a Glance
- Tasks: Deliver top-notch customer experiences and drive sales in a vibrant retail environment.
- Company: Join PUMA, a brand that values spirit, teamwork, and individual talent.
- Benefits: Earn $21.00 – $24.00 per hour plus bonuses and full-time benefits.
- Other info: Flexible hours, including weekends and holidays, with great career growth potential.
- Why this job: Be part of a dynamic team and make an impact in the retail world.
- Qualifications: 1-2 years in retail with a focus on customer service and sales success.
The predicted salary is between 24 - 24 £ per hour.
SPEED & SPIRIT is what we look for in our candidates, defined by simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.
Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Responsibilities
- Provide consistently high standards of customer experience within the store in accordance with PUMA’s Brand Values and service standards.
- Ensure the store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, and sales and service.
- Assist the Store Manager and Assistant Store Manager with recruitment, training, development, and succession planning for high performing, results‑driven employees.
- Maintain payroll control and service‑driven scheduling to sustain a highly profitable location while delivering the highest levels of service to customers.
- Manage and communicate merchandise opportunities to the Store and/or Assistant Store Manager.
- Comply with all policies and procedures, operational core competencies, and key accountabilities.
- Maintain a safe, healthy, and compliant working and shopping environment.
- Work non‑traditional hours, including weekends, evenings, holidays; overtime may be required.
Qualifications
- 1–2 years’ experience in a focused, customer service‑oriented retail environment (preferably apparel/footwear).
- Proven ability to exceed sales goals.
- Demonstrated ability to reason through complex issues.
- Ability to present information to large groups.
- Strong team player with excellent communication skills.
- Quick learner with computer skills; basic know‑how of MS Office and retail software.
Physical and sensory requirements:
- Constant walking and movement are required.
- Use of speaking, hearing, near and far acuity, depth perception, and field of vision.
- Ability to lift, carry, push, or pull up to 30 pounds regularly.
Compensation & Benefits
Base pay: $21.00 – $24.00 per hour + bonus and benefits (full‑time benefit summary). Pay may vary depending on job‑related knowledge, skills, and experience.
EEO & Hiring
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. PUMA is a committed Equal Employment Opportunity employer and does not tolerate any form of harassment or discrimination. Every application is reviewed by real people committed to fairness, transparency, and equal opportunity. No automated systems or AI tools are used to make hiring decisions; any AI functions used are limited to isolated organizational steps such as scheduling interviews and do not influence hiring outcomes.
For additional information, please contact: us‑hrrecruiter@puma.com
Retail Supervisor - Full Time (Edinburgh) employer: PUMA North America, Inc.
At PUMA, we pride ourselves on fostering a vibrant and dynamic work culture that encourages personal growth and teamwork. As a Retail Supervisor in Edinburgh, you will benefit from competitive pay, performance bonuses, and comprehensive training opportunities, all while being part of a brand that values diversity and inclusivity. Join us to not only drive sales but also to be part of a legacy that celebrates individual talent and collective spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Full Time (Edinburgh)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PUMA North America, Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PUMA North America, Inc.!
We think you need these skills to ace Retail Supervisor - Full Time (Edinburgh)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PUMA North America, Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PUMA North America, Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PUMA North America, Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PUMA North America, Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
