At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an amazing customer experience.
- Company: Join PUMA, a brand that celebrates individuality and teamwork.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Embrace diversity and equality in a supportive workplace.
- Why this job: Be part of a dynamic retail environment where your energy and ideas matter.
- Qualifications: Passion for sports, strong communication skills, and retail experience.
The predicted salary is between 22000 - 26000 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Key Responsibilities
- Sales Management: Drive and achieve sales, KPIs, and profitability goals by offering and showing products, assisting customers in selection, consulting on product purpose, properties, quality, care rules, and prices, suggesting substitutes and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
- Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor, prevent and resolve conflict situations, and foster effective communication within the team and with other departments.
- Salesfloor Engagement: Spend at least 90% of time on the sales floor engaging with customers and coaching employees.
- Team Management: Assist in recruiting, training, developing, and managing store staff; motivate and encourage retail sales staff to achieve sales targets.
- Store Operations: Process POS transactions (sales, exchanges, discounts, and refunds) accurately in compliance with Retail P&Ps; identify, interpret, and diagnose store performance using controllable operational KPIs (e.g., CR, UPT, ATV).
- Loss Prevention: Oversee loss prevention and ensure operational compliance.
- Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
- Merchandise Management: Handle incoming and outgoing merchandise; communicate opportunities; ensure visual presentation meets or exceeds PUMA VM standards.
- Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
- Compliance: Ensure compliance with company policies, procedures, and legal requirements.
Qualifications & Requirements
- Product Knowledge: Understanding of product purposes, properties, quality, care rules, and pricing; ability to offer substitutes, new and related products.
- Sales & Profitability Management: Ability to analyze sales reports, interpret trends, and provide insights to improve performance.
- Self-Leadership: Ability to work independently, manage emotions, and handle challenges.
- Technology: Proficiency in retail software, inventory management, and POS systems.
- Compliance Knowledge: Ensuring compliance with company policies, procedures, and legal requirements.
- Inventory and Merchandise Management: Handling inventory, managing shrink goals, and processing merchandise.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Retail Supervisor employer: PUMA Gruppe
At PUMA, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a Retail Supervisor, you will thrive in an environment that values teamwork, individual talent, and personal growth, with ample opportunities for career advancement and professional development. Located in a dynamic retail setting, our commitment to equality and employee well-being ensures that every team member can shine while contributing to our sporting legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a product on the floor. Be ready to demonstrate your product knowledge and customer engagement skills, as these are key for a Retail Supervisor role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what they look for in candidates. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to bring that SPEED & SPIRIT!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Your Speed & Spirit:When writing your application, make sure to reflect the SPEED & SPIRIT we value at StudySmarter. Use energetic language that showcases your drive and enthusiasm for the role. Let your personality shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in sales management and customer service. We want to see how you can contribute to our vibrant team.
Highlight Team Spirit:We love candidates who can work well with others. In your application, share examples of how you've collaborated with teams in the past. Show us how you fostered a positive environment and motivated your colleagues!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Don’t miss out on the opportunity to join our amazing team!
How to prepare for a job interview at PUMA Gruppe
✨Know Your Products
Familiarise yourself with the products you'll be selling. Understand their purposes, properties, and care rules. This knowledge will help you confidently assist customers and suggest substitutes, showing that you're driven and ready to engage.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've achieved targets. Be ready to share specific examples of how you've driven sales and improved performance in past roles. This aligns perfectly with the company's focus on sales management.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Share examples of how you've motivated colleagues or resolved conflicts. This will resonate with the company's value of being together and fostering a vibrant team environment.
✨Be Tech-Savvy
Brush up on your knowledge of retail software and POS systems. Being proficient in these areas shows that you can handle store operations smoothly, which is crucial for the role. Mention any relevant experience during the interview to stand out.
