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- Tasks: Lead a dynamic retail team to achieve sales goals and enhance customer experience.
- Company: Join PUMA, a global leader in sportswear with a vibrant culture.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Exciting opportunities for travel and participation in new store openings.
- Why this job: Be at the forefront of retail, driving sales and inspiring your team every day.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Sales and Profitability
Ensure the store consistently achieves/exceeds sales, KPIs, and profitability goals. Use short and long-term planning, expense control, sales, and service.
Customer Experience
Guarantee high standards of customer experience in line with PUMA brand values and service standards.
Team Management
Participate in recruiting, avoid shortage of staff, train, develop, and manage high-performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Participate in performance appraisals of the team.
Sales Floor Engagement
Spend 80% of working time on the sales floor engaging with customers, selling, and coaching employees.
Operational Efficiency
Identify, interpret, diagnose the performance of the store based on controllable operational KPIs (including but not limited to CR, UPT, ATV) and lead the team accordingly. Control PEX costs of the store and ensure efficient staff schedule to achieve sales and KPIs targets while providing excellent customer service. Ensure completion of training programs (Local and Global).
Business Analysis
Analyse customer profiles, buying trends, and competitive information to drive business. Communicate and provide feedback to the Area/District Manager. Implement and monitor Loss Prevention education, training, and awareness programs. Ensure compliance with Loss Prevention and Operational standards.
Inventory Management
Oversee the execution and processing of incoming and outgoing merchandise. Achieve or exceed Inventory and Shrink goals; manage Physical Inventory counts.
Retail Marketing and Instore Communication
Execute and manage Marketing initiatives and events within budget. Maintain strong communication with local PR and marketing.
Store Operations
Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts, and refunds) accurately; ensure POS access rights are up-to-date and comply with Retail standards.
Retail Store Manager employer: PUMA Gruppe
Contact Detail:
PUMA Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Get to know the company inside out! Research PUMA's values, recent campaigns, and their approach to customer experience. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role's requirements, especially around sales, team management, and customer service. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and really keen on joining the PUMA family!
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Show Your Sales Savvy: When you're writing your application, make sure to highlight your experience with sales and profitability. We want to see how you've achieved or exceeded targets in the past, so share specific examples that demonstrate your skills in driving sales and managing expenses.
Customer Experience is Key: Don’t forget to emphasise your commitment to customer experience! We’re all about high standards at StudySmarter, so mention any strategies you’ve used to enhance customer satisfaction and align with brand values. This will show us you understand what it takes to create a great shopping environment.
Team Management Matters: We love a good team player! In your application, talk about your experience in recruiting, training, and managing teams. Share how you’ve held team members accountable and fostered a high-performing culture. This will help us see your leadership style and how you can contribute to our team.
Be Data-Driven: Make sure to include your analytical skills in your application. We want to know how you’ve used data to drive business decisions, like analysing customer profiles and buying trends. This shows us you can think strategically and lead the store effectively. And remember, apply through our website for the best chance!
How to prepare for a job interview at PUMA Gruppe
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've previously achieved sales targets and improved profitability in your past roles. This shows you understand the business side of retail and can drive results.
✨Customer Experience is Key
Familiarise yourself with PUMA's brand values and service standards. Prepare examples of how you've enhanced customer experiences in previous positions. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Team Management Insights
Think about your approach to team management. Be ready to share specific instances where you've successfully recruited, trained, or developed a high-performing team. Discuss how you hold team members accountable and foster a positive work environment.
✨Operational Efficiency Matters
Understand the importance of operational KPIs and be prepared to discuss how you've diagnosed and improved store performance in the past. Mention any experience you have with inventory management and loss prevention strategies, as these are crucial for the role.