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- Tasks: Lead a dynamic retail team to drive sales and enhance customer experiences.
- Company: Join PUMA, a global leader in sportswear with a commitment to equality.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Other info: Embrace a culture of inclusivity and personal development.
- Why this job: Make an impact by motivating your team and engaging with customers daily.
- Qualifications: 3 years retail experience, including 1 year in a supervisory role.
The predicted salary is between 25000 - 30000 £ per year.
Position Responsibilities and Qualifications
- Sales Management: Drive and achieve sales, KPIs, and profitability goals. Offer products, assist customers in choosing products, consult on product purposes, properties, quality, care rules, prices, offer substitutes, new and related products, calculate purchase costs, issue receipts, prepare documents, pack purchases, and handle exchanges.
- Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor, prevent and resolve conflict situations, and foster effective communication within the team and with other departments.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales targets.
- Store Operations: Process POS transactions accurately in compliance with Retail P&Ps. Identify, interpret, and diagnose store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
- Loss Prevention: Oversee loss prevention and ensure operational compliance.
- Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
- Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store’s visual presentation meets or exceeds PUMA VM standards.
- Reporting: Prepare and analyze sales reports, providing insights to improve performance.
- Compliance: Ensure compliance with company policies, procedures, and legal requirements.
- Product Knowledge: Understand the purposes, properties, quality, care rules, and prices of the products sold, and be able to offer substitutes, new, and related products to customers.
- Self‑Leadership: Work independently, efficiently manage own emotions and challenges.
- Technology: Proficiency in retail software, inventory management, and POS systems.
- Experience: Minimum 3 years in a retail environment, with at least 1 year in a supervisory or senior retail staff role.
- Education: Minimum completed full school or vocational school education (e.g., high school diploma) or higher.
Retail Supervisor (Full-Time - 40hrs) in Portsmouth employer: PUMA Gruppe
Contact Detail:
PUMA Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Full-Time - 40hrs) in Portsmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales, be ready to demonstrate your skills. Think of a few scenarios where you successfully engaged customers or resolved conflicts, and be prepared to share those stories.
✨Tip Number 3
Don’t just sit back after applying; follow up! A quick email or call can show your enthusiasm for the position. It’s a great way to remind them of your application and keep you on their radar.
✨Tip Number 4
Leverage your network! Reach out to friends or connections who might have insights into the company or even know someone on the hiring team. A personal recommendation can go a long way in landing that interview.
We think you need these skills to ace Retail Supervisor (Full-Time - 40hrs) in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Supervisor role. Highlight your sales management experience and any achievements in driving KPIs, as this will catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how you can enhance customer experience. Share specific examples of how you've resolved conflicts or motivated a team in the past.
Showcase Your Product Knowledge: Demonstrate your understanding of product properties and care rules in your application. We love candidates who can engage customers with their knowledge and offer tailored solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at PUMA Gruppe
✨Know Your Sales Metrics
Familiarise yourself with key sales metrics like KPIs, CR, UPT, and ATV. Be ready to discuss how you've driven sales in your previous roles and how you can apply that knowledge to help the company achieve its goals.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions, especially conflict resolution. Highlight your ability to engage customers and ensure a high standard of service, as this is crucial for the Retail Supervisor role.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully trained or motivated a team. Discuss your approach to team management and how you can inspire others to meet sales targets while maintaining a positive work environment.
✨Be Ready to Discuss Inventory Management
Brush up on your knowledge of inventory management and loss prevention strategies. Be prepared to explain how you've managed stock levels and reduced shrinkage in past positions, as this will be key to your success in the role.