At a Glance
- Tasks: Lead sales, engage customers, and coach your team on the sales floor.
- Company: Join PUMA, a global sports brand with a commitment to equality.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make an impact in retail while inspiring athletes and everyday movers.
- Qualifications: Strong sales skills and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Your mission
- Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitutes, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
- Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.
- Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
- Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales targets.
- Store Operations: Process POS transactions (sales, exchanges, discounts and refunds) accurately in compliance with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPIs (including but not limited to CR, UPT, ATV). Oversee loss prevention and ensure operational compliance. Achieve or exceed inventory and shrink goals; manage physical inventory counts. Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards. Prepare and analyze sales reports, and provide insights to improve performance. Ensure compliance with company policies, procedures, and legal requirements.
Your talent
- Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, and ensuring profitability.
- Analytical abilities: Preparing and analyzing sales reports, and providing insights to improve performance. Ability to interpret and diagnose the store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
- Product Knowledge: Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitutes, new, and related products to customers.
- Customer Service & Communication: Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.
- Salesfloor Engagement: Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
- Sales Floor Stock: Manage stock levels on the sales floor and ensure sizes and styles are available for the customers.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
Retail Sales Supervisor - 28 Hours in Livingston employer: PUMA Gruppe
PUMA is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is encouraged to thrive and grow. With a strong focus on employee development, you will have access to training and coaching opportunities that empower you to excel in your role as a Retail Sales Supervisor. Located in a dynamic retail environment, PUMA offers competitive benefits and a commitment to equality, ensuring that all employees feel valued and supported in their pursuit of success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Supervisor - 28 Hours in Livingston
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including PUMA Gruppe, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Supervisor - 28 Hours in Livingston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like PUMA Gruppe that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at PUMA Gruppe will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about PUMA Gruppe and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at PUMA Gruppe
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at PUMA Gruppe, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at PUMA Gruppe!
