At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and store operations.
- Company: Join PUMA, a brand that celebrates individuality and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Embrace a culture of equality and inclusivity at PUMA.
- Why this job: Be part of a passionate team and make a real impact in retail.
- Qualifications: 3 years in retail, with 1 year in a leadership role.
The predicted salary is between 30000 - 40000 € per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Customer Experience
- Maintain high standards of customer service in line with PUMA's values.
Team Management
- Participate in recruiting, avoid shortage of staff.
- Train, develop, and manage high-performing team and employees.
- Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
- Support store manager in preparation for performance appraisal and provide timely and proper feedback to the team members through a daily observation of their performance.
Salesfloor Engagement
- Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations
- Supervise store performance and daily operations.
- Participate in new store openings/closings; travel may be required.
- Attend Store Manager Meetings and offsite training as required.
- Process POS transactions (sales, exchanges, discounts and refunds) accurately; ensure POS access rights are up-to-date and comply with Retail P&Ps.
- Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling
- Manage payroll and create schedules to ensure profitability and service quality.
Training Programs
- Ensure completion and effectiveness of training programs.
- Oversee loss prevention and operational compliance.
Inventory Management
- Manage inventory, including physical counts and shrink goals.
Complaint Safety
- Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
- Maintain a safe and compliant working environment for all Store Associates and Customers.
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Experience in the role:
- Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
- Work non-traditional hours as required (weekends, evenings, holidays, overtime).
PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Assistant Store Manager in Gloucester employer: PUMA Gruppe
At PUMA, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As an Assistant Store Manager, you will thrive in an environment that values teamwork, individual talent, and personal growth, with ample opportunities for training and development. Located in a dynamic retail setting, our commitment to high standards of customer service and employee engagement ensures that every team member can shine while contributing to our sporting legacy.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Gloucester
✨Tip Number 1
Get to know the company culture before your interview. Check out PUMA's social media and website to see what they're all about. This will help you connect with their values and show that you're a great fit!
✨Tip Number 2
Practice your customer service skills! Since maintaining high standards of customer service is key, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your team management skills! Prepare to discuss how you've trained and developed teams in the past. Highlight any coaching or performance management experiences that demonstrate your ability to lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the PUMA team and ready to bring your A-game!
We think you need these skills to ace Assistant Store Manager in Gloucester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how driven you are to be part of our vibrant team and how you can contribute to our customer experience.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management. We love seeing how your past roles align with our values, so don’t hold back on showcasing your achievements!
Be Authentic:We value individuality, so be yourself in your application! Share your unique experiences and how they’ve shaped your approach to team management and customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at PUMA Gruppe
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in PUMA's values and mission. Understand their commitment to customer experience and team spirit. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed staff, handled performance issues, or trained new employees. Highlighting your past experiences will give the interviewer confidence in your capabilities.
✨Engage with Customer Experience Scenarios
Be ready to discuss how you would maintain high standards of customer service. Think of specific situations where you’ve gone above and beyond for customers or improved the shopping experience. This will illustrate your alignment with PUMA's focus on customer satisfaction.
✨Prepare for Operational Questions
Expect questions about store operations, inventory management, and payroll. Brush up on your knowledge of retail KPIs and be prepared to discuss how you would interpret and act on them. Showing that you can manage the operational side effectively will set you apart.
