At a Glance
- Tasks: Lead a vibrant team and ensure top-notch customer experiences in a dynamic retail environment.
- Company: Join PUMA, a brand that celebrates individuality and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Embrace a culture of equality and inclusivity at PUMA.
- Why this job: Be part of a passionate team and make a real impact on customer satisfaction.
- Qualifications: 3 years in retail, with 1 year in a leadership role.
The predicted salary is between 30000 - 40000 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Customer Experience
- Maintain high standards of customer service in line with PUMA's values.
Team Management
- Participate in recruiting, avoid shortage of staff.
- Train, develop, and manage high-performing team and employees.
- Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
- Support store manager in preparation for performance appraisal and provide timely and proper feedback to the team members through daily observation of their performance.
Salesfloor Engagement
- Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations
- Supervise store performance and daily operations.
- Participate in new store openings/closings; travel may be required.
- Attend Store Manager Meetings and offsite training as required.
- Process POS transactions (sales, exchanges, discounts and refunds) accurately; ensure POS access rights are up-to-date and comply with Retail P&Ps.
- Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling
- Manage payroll and create schedules to ensure profitability and service quality.
Training Programs
- Ensure completion and effectiveness of training programs.
- Oversee loss prevention and operational compliance.
Inventory Management
- Manage inventory, including physical counts and shrink goals.
Complaint Safety
- Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
- Maintain a safe and compliant working environment for all Store Associates and Customers.
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Experience in the role:
- Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
- Work non-traditional hours as required (weekends, evenings, holidays, overtime).
PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Assistant Store Manager: Lead Team & Customer Experience in Ellesmere Port employer: PUMA Gruppe
PUMA is an exceptional employer that champions a vibrant and inclusive work culture, where individuality is celebrated and team spirit thrives. With a strong focus on employee development, you will have access to comprehensive training programmes and growth opportunities, all while working in a dynamic retail environment that prioritises customer experience and operational excellence. Join us in our mission to inspire and engage customers, and be part of a team that values performance, collaboration, and personal expression.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager: Lead Team & Customer Experience in Ellesmere Port
✨Tip Number 1
Get to know the company culture before your interview. Check out PUMA's social media and website to see how they engage with their community. This will help you connect your values with theirs during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about maintaining high standards of customer experience, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show off your team management skills! Prepare to discuss how you've trained and developed teams in the past. Highlight any specific coaching techniques you used that led to improved performance.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the store’s goals and how you can contribute to achieving them. This shows you're genuinely interested in being part of the team and making an impact.
We think you need these skills to ace Assistant Store Manager: Lead Team & Customer Experience in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how driven you are to create an amazing customer experience and lead a vibrant team!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail management. We love seeing how your past roles align with our values of teamwork and performance.
Be Specific:Use specific examples from your previous jobs to demonstrate your skills in team management and customer service. We appreciate clear, concrete evidence of your abilities!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at PUMA Gruppe
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in PUMA's values and mission. Understand their commitment to customer experience and team spirit. This will not only help you answer questions more effectively but also show that you’re genuinely interested in the brand.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, accountability, and performance management. Be ready to discuss specific situations where you’ve made a positive impact.
✨Engage with Customer Experience Scenarios
Expect questions about handling customer service challenges. Think of scenarios where you’ve gone above and beyond for customers or resolved complaints effectively. This will highlight your commitment to maintaining high standards of customer service, which is crucial for this role.
✨Be Ready for Operational Discussions
Familiarise yourself with key performance indicators (KPIs) relevant to retail operations. Be prepared to discuss how you would interpret and act on these metrics to drive store performance. Showing that you understand the operational side of the business will set you apart from other candidates.
