At a Glance
- Tasks: Lead a vibrant team, ensuring top-notch customer service and store performance.
- Company: Join PUMA, a brand that celebrates individuality and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Embrace a culture of equality and inclusivity at PUMA.
- Why this job: Be part of a passionate team and make a real impact in retail.
- Qualifications: 3 years in retail, with 1 year in a leadership role.
The predicted salary is between 30000 - 40000 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
Customer Experience
- Maintain high standards of customer service in line with PUMA's values.
Team Management
- Participate in recruiting, avoid shortage of staff.
- Train, develop, and manage high-performing team and employees.
- Hold team members accountable through productivity conversations, coaching, recognition, and performance actions.
- Support store manager in preparation for performance appraisal and provide timely and proper feedback to the team members through a daily observation of their performance.
Salesfloor Engagement
- Spend 90% of time on the sales floor engaging with customers and coaching employees.
Store Operations
- Supervise store performance and daily operations.
- Participate in new store openings/closings; travel may be required.
- Attend Store Manager Meetings and offsite training as required.
- Process POS transactions (sales, exchanges, discounts and refunds) accurately; ensure POS access rights are up-to-date and comply with Retail P&Ps.
- Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
Payroll and Scheduling
- Manage payroll and create schedules to ensure profitability and service quality.
Training Programs
- Ensure completion and effectiveness of training programs.
- Oversee loss prevention and operational compliance.
Inventory Management
- Manage inventory, including physical counts and shrink goals.
Complaint Safety
- Comply with all Policies and Procedures, operational core competencies, and key accountabilities.
- Maintain a safe and compliant working environment for all Store Associates and Customers.
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Experience in the role:
- Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
- Work non-traditional hours as required (weekends, evenings, holidays, overtime).
PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Assistant Store Manager in Ellesmere Port employer: PUMA Gruppe
PUMA is an exceptional employer that champions a vibrant and inclusive work culture, where individual talents are celebrated and team spirit thrives. As an Assistant Store Manager, you will benefit from comprehensive training programmes, opportunities for career advancement, and the chance to engage directly with customers on the sales floor, all while being part of a dynamic team dedicated to delivering outstanding service. Located in a fast-paced retail environment, PUMA offers a unique blend of professional growth and a commitment to equality, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Ellesmere Port
✨Tip Number 1
Get to know the company culture before your interview. PUMA values team spirit and individuality, so show us how you embody these traits. Research their recent campaigns or community initiatives to bring up during your chat!
✨Tip Number 2
Practice your customer service skills! Since maintaining high standards of customer service is key, think of examples from your past experiences where you went above and beyond for a customer. We love hearing about those moments!
✨Tip Number 3
Be ready to discuss team management strategies. We want to know how you’ve trained and developed your team in the past. Share specific instances where you held team members accountable and helped them grow!
✨Tip Number 4
Don’t forget to highlight your operational skills! Talk about your experience with inventory management and payroll. If you’ve got any cool metrics or KPIs to share, we’d love to hear how you’ve driven performance in your previous roles!
We think you need these skills to ace Assistant Store Manager in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how driven you are to be part of our vibrant team and how you can contribute to our sporting legacy.
Tailor Your Experience:Make sure to highlight your relevant experience in retail and management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those achievements that showcase your skills!
Be Authentic:We value individuality, so be yourself in your application! Share your unique experiences and perspectives that make you a great fit for our team. Authenticity is key to standing out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PUMA Gruppe
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in PUMA's values and mission. Understand their commitment to customer experience and team spirit. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed staff in the past, including training and performance management. Highlight any specific instances where you’ve turned around team performance or improved customer service.
✨Engage with Real Scenarios
Be ready to discuss real-life scenarios related to sales floor engagement and operational challenges. Think about how you would handle customer complaints or manage inventory issues. This shows that you can think on your feet and are prepared for the day-to-day realities of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training programs, or how success is measured in the store. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
