At a Glance
- Tasks: Engage with customers to solve operational challenges and ensure AI solutions are ready for deployment.
- Company: Join a VC-backed AI company revolutionising food manufacturing with innovative technology.
- Benefits: Enjoy 25 days holiday, a 9% pension, and a cycle to work scheme.
- Other info: Collaborative culture with opportunities for personal growth and skill development.
- Why this job: Make a real impact in the food industry by optimising production lines with cutting-edge AI.
- Qualifications: Experience in manufacturing operations or quality assurance is essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK Remote. Home based with circa 50% Travel (majority UK travel).
Direct Reporting Line: VP Customer Success
Company Description
Thingtrax is a VC-backed UK-based AI company transforming how food manufacturers see, understand, and optimise their production lines. Our focus is on deploying Computer Vision AI Agents that automate critical visual inspection tasks on the factory floor, starting with three core use cases: count, quality, and label verification. These AI Agents integrate seamlessly into existing production environments, delivering instant, actionable insights that enhance accuracy, reduce waste, and ensure compliance. For enterprise customers, Thingtrax offers an optional Line Efficiency layer or integration with existing MES and OEE systems to deliver a holistic view of performance. Our mission is to enable every food manufacturer to achieve world-class operational performance through intelligent automation, replacing manual checks with trustworthy, real-time AI intelligence.
Our Values
- Be Real
- Seek Truth
- Take Responsibility
- Empower Others
- Create Customer Value
The Role
We are hiring a Solutions Architect to ensure that solutions deployed in live manufacturing environments are operationally meaningful, technically feasible, and delivered predictably. This role sits within Customer Success and operates independently from revenue targets. You will play a critical part in protecting delivery stability by validating feasibility before mobilisation and ensuring trained models meet agreed specifications before deployment. This is not a quota-carrying sales role. This is not a coding role. It is a structured, operationally grounded position focused on disciplined decision-making in live factory environments.
Responsibilities
- Operational Problem Definition
- Engage customers to understand true operational pain points
- Distinguish symptoms from root causes
- Translate manufacturing and compliance risks into structured solution requirements
- Define measurable success criteria aligned to operational outcomes
- Feasibility Validation
- Assess physical, environmental, and operational viability in live production settings
- Evaluate SKU variability and production complexity
- Confirm solution scope boundaries before mobilisation
- Approve or decline progression based on structured feasibility assessment
- Model & Deployment Readiness
- Review dataset adequacy and validation thresholds
- Confirm alignment between agreed specifications and trained model performance
- Approve deployment readiness prior to go-live
- Withhold release where defined standards are not met
- Hypercare & Continuity
- Remain engaged during early-stage stabilisation
- Provide architectural clarity when deviations occur
- Support structured transition into Business-As-Usual operations
Objectives & Success Measures
Performance in this role is measured on stability, prevention, and predictability. Key indicators include:
- High percentage of projects progressing without downstream rework
- Strong first-pass go-live performance
- Reduction in late-stage scope reinterpretation
- Reduced escalation frequency linked to feasibility variance
- Increased customer confidence at installation stage
We are seeking candidates with experience in one or more of the following:
- Manufacturing operations
- Quality assurance or compliance
- Production leadership
- Technical operations in FMCG or food & beverage environments
Candidates should demonstrate:
- Experience operating in live factory environments
- Ability to diagnose operational or compliance risk
- Structured and systems-oriented thinking
- Confidence to challenge assumptions constructively
- Strong stakeholder communication capability
- Comfort working under commercial pressure without compromising standards
NOT Required. You do NOT need:
- Coding expertise
- Deep AI engineering knowledge
- PLC programming
- Network configuration experience
Operational judgement and governance discipline are more important than technical depth.
What we provide
- 9% pension
- Cycle to work Scheme
- EAP Scheme
- 25 days holiday plus your birthday off
- An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry
- A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change
- Work with an industry disruptive solution which has a massive impact on our clients
- An industry with a lot of white space, selling into organisations that don’t currently have a digital solution.
- Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers.
- Support with training & development to stay ahead of industry trends in technology and operational techniques.
Solutions Architect employer: Puma Growth Partners
Thingtrax is an exceptional employer, offering a collaborative and supportive work culture that empowers employees to grow their skills while making a significant impact in the food manufacturing sector. With a focus on employee development, autonomy, and a commitment to operational excellence, team members enjoy a range of benefits including a generous pension scheme, 25 days holiday plus a birthday off, and opportunities to engage with industry thought leaders. The remote nature of the Solutions Architect role, combined with the chance to travel and work on innovative AI solutions, makes Thingtrax a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially how they relate to operational performance and AI solutions. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Since the role focuses on operational problem definition and feasibility validation, think of examples from your past experiences where you successfully tackled similar challenges. Be ready to discuss these in detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of transforming food manufacturing.
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in manufacturing operations and compliance. We want to see how your skills align with our mission at Thingtrax, so don’t hold back on showcasing relevant projects!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled operational challenges in live factory environments. We love candidates who can demonstrate structured thinking and the ability to diagnose risks effectively.
Be Authentic:We value being real and seeking truth, so let your personality shine through in your application. Share your motivations for wanting to join Thingtrax and how you can contribute to our mission of transforming food manufacturing.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Puma Growth Partners
✨Know the Company Inside Out
Before your interview, dive deep into Thingtrax's mission and values. Understand how their AI solutions transform food manufacturing. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in the role.
✨Prepare for Operational Scenarios
Think about real-life examples from your past experiences where you've tackled operational challenges in manufacturing. Be ready to discuss how you identified root causes and implemented structured solutions, as this aligns perfectly with the role's focus on operational problem definition.
✨Showcase Your Stakeholder Communication Skills
Since the role requires strong communication with various stakeholders, prepare to demonstrate how you've effectively engaged with customers or team members in the past. Use specific examples to illustrate your ability to translate complex technical information into understandable terms.
✨Emphasise Your Structured Thinking
The Solutions Architect position is all about disciplined decision-making. Be prepared to discuss how you approach problem-solving in a structured way. Highlight any frameworks or methodologies you've used to assess feasibility and ensure project success in live environments.
