At a Glance
- Tasks: Engage with customers to solve operational challenges and ensure AI solutions are ready for deployment.
- Company: Join a VC-backed AI company revolutionising food manufacturing with intelligent automation.
- Benefits: Enjoy 25 days holiday, a 9% pension, and a cycle to work scheme.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in the food industry by optimising production lines with cutting-edge AI.
- Qualifications: Experience in manufacturing operations or quality assurance is essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK Remote. Home based with circa 50% Travel (majority UK travel).
Direct Reporting Line: VP Customer Success
Company Description
Thingtrax is a VC-backed UK-based AI company transforming how food manufacturers see, understand, and optimise their production lines. Our focus is on deploying Computer Vision AI Agents that automate critical visual inspection tasks on the factory floor, starting with three core use cases: count, quality, and label verification. These AI Agents integrate seamlessly into existing production environments, delivering instant, actionable insights that enhance accuracy, reduce waste, and ensure compliance. For enterprise customers, Thingtrax offers an optional Line Efficiency layer or integration with existing MES and OEE systems to deliver a holistic view of performance. Our mission is to enable every food manufacturer to achieve world-class operational performance through intelligent automation, replacing manual checks with trustworthy, real-time AI intelligence.
Our Values
- Be Real
- Seek Truth
- Take Responsibility
- Empower Others
- Create Customer Value
The Role
We are hiring a Solutions Architect to ensure that solutions deployed in live manufacturing environments are operationally meaningful, technically feasible, and delivered predictably. This role sits within Customer Success and operates independently from revenue targets. You will play a critical part in protecting delivery stability by validating feasibility before mobilisation and ensuring trained models meet agreed specifications before deployment. This is not a quota-carrying sales role. This is not a coding role. It is a structured, operationally grounded position focused on disciplined decision-making in live factory environments.
Responsibilities
- Operational Problem Definition
- Engage customers to understand true operational pain points
- Distinguish symptoms from root causes
- Translate manufacturing and compliance risks into structured solution requirements
- Define measurable success criteria aligned to operational outcomes
- Feasibility Validation
- Assess physical, environmental, and operational viability in live production settings
- Evaluate SKU variability and production complexity
- Confirm solution scope boundaries before mobilisation
- Approve or decline progression based on structured feasibility assessment
- Model & Deployment Readiness
- Review dataset adequacy and validation thresholds
- Confirm alignment between agreed specifications and trained model performance
- Approve deployment readiness prior to go-live
- Withhold release where defined standards are not met
- Hypercare & Continuity
- Remain engaged during early-stage stabilisation
- Provide architectural clarity when deviations occur
- Support structured transition into Business-As-Usual operations
Objectives & Success Measures
Performance in this role is measured on stability, prevention, and predictability. Key indicators include:
- High percentage of projects progressing without downstream rework
- Strong first-pass go-live performance
- Reduction in late-stage scope reinterpretation
- Reduced escalation frequency linked to feasibility variance
- Increased customer confidence at installation stage
We are seeking candidates with experience in one or more of the following:
- Manufacturing operations
- Quality assurance or compliance
- Production leadership
- Technical operations in FMCG or food & beverage environments
Candidates should demonstrate:
- Experience operating in live factory environments
- Ability to diagnose operational or compliance risk
- Structured and systems-oriented thinking
- Confidence to challenge assumptions constructively
- Strong stakeholder communication capability
- Comfort working under commercial pressure without compromising standards
NOT Required. You do NOT need:
- Coding expertise
- Deep AI engineering knowledge
- PLC programming
- Network configuration experience
Operational judgement and governance discipline are more important than technical depth.
What we provide
- 9% pension
- Cycle to work Scheme
- EAP Scheme
- 25 days holiday plus your birthday off
- An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry
- A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change
- Work with an industry disruptive solution which has a massive impact on our clients
- An industry with a lot of white space, selling into organisations that don’t currently have a digital solution.
- Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers.
- Support with training & development to stay ahead of industry trends in technology and operational techniques.
Senior Solutions Architect — Factory AI & Operations employer: Puma Growth Partners
Thingtrax is an exceptional employer, offering a collaborative and supportive work culture that empowers employees to grow their skills while working with cutting-edge AI technology in the food manufacturing sector. With a focus on employee development, competitive benefits such as a 9% pension and generous holiday allowance, and the opportunity to influence meaningful change in operational processes, Thingtrax stands out as a rewarding place to build a career. The remote nature of the role, combined with the chance to engage directly with clients across the UK, ensures a dynamic and impactful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Architect — Factory AI & Operations
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand how they use AI in manufacturing and be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to operational challenges in manufacturing. This will show that you can think on your feet and are ready for the real-world issues they face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Thingtrax.
We think you need these skills to ace Senior Solutions Architect — Factory AI & Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Solutions Architect. Highlight your experience in manufacturing operations and any relevant projects that showcase your ability to diagnose operational risks and deliver structured solutions.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about transforming food manufacturing with AI. Share specific examples of how you've tackled similar challenges in the past and how you align with our values like seeking truth and empowering others.
Showcase Your Communication Skills:Since this role involves engaging with customers and stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Puma Growth Partners
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Solutions Architect at Thingtrax. Familiarise yourself with their focus on operational problem definition and feasibility validation. This will help you articulate how your experience aligns with their needs.
✨Prepare Real-World Examples
Think of specific instances from your past work where you've successfully diagnosed operational risks or improved processes in a manufacturing environment. Be ready to discuss these examples in detail, as they’ll demonstrate your structured thinking and problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves engaging with customers and stakeholders, practice articulating complex ideas clearly and concisely. You might want to prepare a few scenarios where you effectively communicated technical concepts to non-technical audiences.
✨Ask Insightful Questions
Prepare thoughtful questions about Thingtrax’s approach to AI in manufacturing and how they measure success in their projects. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
