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For Companies At a Glance
- Tasks: Drive growth and manage strategic enterprise accounts in a dynamic tech environment.
- Company: Join Thingtrax, a VC-backed start-up revolutionising manufacturing performance with cutting-edge technology.
- Benefits: Remote work, skill development, and a collaborative culture that empowers you to make an impact.
- Why this job: Be at the forefront of industry 4.0 and help clients optimise their operations with innovative solutions.
- Qualifications: Experience in SaaS account management and a knack for building strong client relationships.
- Other info: Opportunity to influence change and grow within a high-growth start-up.
The predicted salary is between 43200 - 72000 £ per year.
Staines-upon-Thames, England
Location: UK-based, remote contract with quarterly team meet ups and 50% travel to customers
Direct Reporting Line: VP Sales, Richard Montgomery
Company Description
Thingtrax is a VC-backed, UK-based start-up aspiring to be the world’s #1 Manufacturing Performance Platform that leverages IoT & computer vision technology to capture complete and accurate production data from a factory then taps into the data stream to reveal actionable insights and make AI-powered recommendations to optimise business performance.
Our Values:
- Be Real
- Seek Truth
- Take Responsibility
- Empower Others
- Create Customer Value
What we provide:
- An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry
- A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change
- Work with an industry disruptive solution which has a massive impact on our clients
- An industry with a lot of ‘white space’, selling into organisations that don’t currently have a digital solution.
- Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers.
- Support with training & development to stay ahead of industry trends in technology and operational techniques.
Position Overview
Thingtrax is hiring its first in function Account Director to drive growth across our most strategic enterprise customers. Reporting to the VP Sales, this role takes ownership of the commercial relationship post-implementation, building on the foundations laid by Sales and Services to unlock deeper value and expand Thingtrax’s footprint across key enterprise accounts.
Key Responsibilities
- Manage and grow a portfolio of 8+ strategic enterprise accounts, with responsibility for commercial performance, satisfaction, and long-term value
- Develop tailored account growth plans that align to clear levers of expansion
- Identify high-potential accounts, and build strategies to capture that value
- Act as the senior commercial point of contact post-sale, working closely with Customer Success to ensure smooth onboarding and delivery
- Conduct account assessments and revenue potential analysis across both live and soon-to-close clients
- Partner with Customer Success to co-lead Quarterly Business Reviews (QBRs)
- Perform key account mapping, particularly for global accounts with US operations
- Provide insight and recommendations to improve commercial processes
- Build strong relationships with key decision-makers and operational stakeholders within each account
- Lead commercial conversations around upsell, pricing, and product adoption
- Act as the voice of the customer internally
Qualifications and skills
- Proven experience in enterprise SaaS account management, ideally within manufacturing or industrial technology
- Track record of success in a quota-carrying role
- Comfortable navigating complex organisations
- Experience managing international clients or working across multiple geographies is highly desirable
- Skilled in building and executing structured account growth plans
- Strong relationship builder with the commercial acumen to identify and convert growth opportunities
- Able to thrive in an early-stage, high-growth environment
- Comfortable working independently across Sales, Customer Success, and Product functions
- Food and beverage manufacturing experience is a plus, but not required
Application Process
- Initial introduction and virtual qualification with the VP People
- Interview with the VP Sales
- Panel interview with 3-4 key stakeholders
Join the Thingtrax team today and be a part of revolutionizing the manufacturing industry with innovative productivity solutions!
Account Director employer: Puma Growth Partners
Contact Detail:
Puma Growth Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Reach out to connections in the manufacturing and tech industries. Attend events, webinars, or even local meet-ups. The more people you know, the better your chances of landing that Account Director role.
✨Tip Number 2
Prepare for those interviews! Research Thingtrax and understand their products inside out. Think about how your experience aligns with their goals and be ready to discuss how you can drive growth for their enterprise clients.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've managed accounts and driven revenue growth in the past. Numbers speak volumes, so highlight your achievements and the impact you've made.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note to express your appreciation. It shows you're genuinely interested and keeps you top of mind as they make their decision.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in enterprise SaaS account management and how it aligns with our mission at Thingtrax. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven growth or improved customer satisfaction in previous roles. This will help us understand the impact you've made in your past positions.
Be Authentic: We value being real, so let your personality shine through in your application. Share your passion for technology and manufacturing, and how you embody our values. We’re looking for someone who fits into our collaborative culture!
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. We can’t wait to hear from you!
How to prepare for a job interview at Puma Growth Partners
✨Know Your Stuff
Before the interview, dive deep into Thingtrax's products and services. Understand how their Manufacturing Performance Platform works and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Success Stories
Prepare specific examples from your past roles where you've successfully managed enterprise accounts or driven growth. Highlight instances where you upsold or cross-sold effectively, especially in complex environments. This will demonstrate your capability to thrive in a similar role at Thingtrax.
✨Ask Insightful Questions
During the interview, ask questions that reflect your understanding of the industry and the company's challenges. Inquire about their expansion plans or how they measure customer satisfaction. This not only shows your interest but also positions you as someone who thinks strategically.
✨Emphasise Relationship Building
Since the role involves managing key accounts, be prepared to discuss your approach to building strong relationships with clients. Share strategies you've used to engage decision-makers and operational teams, and how you've navigated complex organisational structures to drive results.
