Retail Supervisor (Full-Time - 40hrs) in Tewkesbury

SPEED & SPIRIT is what we look for in our candidates, defined by simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

YOUR MISSION

• Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.
• Sales Management: Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offering substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor; take measures to prevent and resolve conflict situations; foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff; motivate and encourage retail sales staff to achieve sales targets.
• Store Operations: Process POS transactions accurately in compliance with Retail P&Ps; identify, interpret, and diagnose store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities; ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.

YOUR TALENT

• Sales (Profitability Management and performance): Essential for achieving sales goals, managing payroll, ensuring profitability; analytical abilities for preparing and analyzing sales reports and providing insights.
• Product Knowledge: Understanding purposes, properties, quality, care rules, and prices of the products; ability to offer substitutes, new, and related products.
• Customer Service & Communication: Maintains high standards of customer experience and handles sales transactions accurately; fosters effective communication within the team and with other departments.
• Salesfloor Engagement: Necessary for spending time on the sales floor engaging with customers and coaching employees.
• Sales Floor Stock: Manage stock levels on the sales floor and ensure sizes and styles are available.
• Visual and Presentation Skills: Ensures the store's visual presentation meets or exceeds PUMA's VM standards.
• Self-leadership: Works independently, efficiently manages own emotions and challenges.
• Technology: Proficiency in retail software, inventory management, and POS systems.
• Compliance Knowledge: Ensures compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handles inventory, manages shrink goals, and processes merchandise.
• Physical Demand: Constantly walking and moving; uses speaking, hearing, near and far acuity, depth perception, and field of vision.
• Experience: Minimum of 3 years in retail, with at least 1 year in a supervisory or senior retail staff role.
• Education: Minimum completed full school/vocational school education (e.g., high school diploma) or higher.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA, and we do not tolerate any form of harassment or discrimination.