Retail Supervisor - Lead Sales, Service & Store Ops

YOUR MISSION Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.

Sales Management Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.

Customer Experience & Communication Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.

Salesfloor Engagement Spend 90% of time on the sales floor engaging with customers and coaching employees.

Team Management Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.

Store Operations Process POS transactions (sales, exchanges, discounts and refunds) accurately in compliance with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Loss Prevention Oversee loss prevention and ensure operational compliance.

Inventory Management Achieve or exceed inventory and shrink goals; manage physical inventory counts.

Merchandise Management Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.

Reporting Prepare and analyze sales reports, and provide insights to improve performance.

Compliance Ensure compliance with company policies, procedures, and legal requirements.

YOUR TALENT

• Sales (Profitability Management and performance) Essential for achieving sales goals, managing payroll, and ensuring profitability.
• Analytical abilities Preparing and analyzing sales reports, and providing insights to improve performance.
• Product Knowledge Understanding the purposes, properties, quality, care rules, and prices of the products being sold.
• Customer Service & Communication Crucial for maintaining high standards of customer experience and handling sales transactions accurately.
• Salesfloor Engagement Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
• Sales Floor Stock Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Visual and Presentation Skills Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
• Self leadership Ability to work independently and efficiently and be able to manage own emotions and challenges.
• Technology Proficiency in retail software, inventory management and POS systems.
• Compliance Knowledge Ensuring compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management Handling inventory, managing shrink goals, and processing merchandise.

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.