At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales on the shop floor.
- Company: Join PUMA, a global leader in sportswear with a commitment to equality and innovation.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal and professional growth.
- Other info: Exciting career prospects in a vibrant retail environment.
- Why this job: Be part of a dynamic team that shapes customer experiences and drives store success.
- Qualifications: Strong sales skills, team leadership experience, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
YOUR MISSION Ensure high customer service standards, manage store operations, oversee staff performance, handle cash desk transactions, maintain merchandising standards, and achieve financial and operational goals while adhering to company policies and safety regulations.
Sales Management Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.
Customer Experience & Communication Ensure high standards of customer service and engagement on the sales floor. Take measures to prevent and resolve conflict situations. Foster effective communication within the team and with other departments.
Salesfloor Engagement Spend 90% of time on the sales floor engaging with customers and coaching employees.
Team Management Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target.
Store Operations Process POS transactions (sales, exchanges, discounts and refunds) accurately in compliance with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
Loss Prevention Oversee loss prevention and ensure operational compliance.
Inventory Management Achieve or exceed inventory and shrink goals; manage physical inventory counts.
Merchandise Management Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
Reporting Prepare and analyze sales reports, and provide insights to improve performance.
Compliance Ensure compliance with company policies, procedures, and legal requirements.
YOUR TALENT
- Sales (Profitability Management and performance) Essential for achieving sales goals, managing payroll, and ensuring profitability.
- Analytical abilities Preparing and analyzing sales reports, and providing insights to improve performance.
- Product Knowledge Understanding the purposes, properties, quality, care rules, and prices of the products being sold.
- Customer Service & Communication Crucial for maintaining high standards of customer experience and handling sales transactions accurately.
- Salesfloor Engagement Necessary for spending time on the sales floor, engaging with customers, and coaching employees.
- Sales Floor Stock Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
- Visual and Presentation Skills Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.
- Self leadership Ability to work independently and efficiently and be able to manage own emotions and challenges.
- Technology Proficiency in retail software, inventory management and POS systems.
- Compliance Knowledge Ensuring compliance with company policies, procedures, and legal requirements.
- Inventory and Merchandise Management Handling inventory, managing shrink goals, and processing merchandise.
PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Retail Supervisor employer: PUMA Group
PUMA is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for Retail Supervisors. With a strong commitment to equality and diversity, PUMA fosters an inclusive environment where staff are encouraged to grow through training and coaching opportunities while engaging directly with customers on the sales floor. Located in a dynamic retail setting, employees benefit from competitive compensation, comprehensive benefits, and the chance to be part of a globally recognised brand dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company inside out! Research PUMA's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your skills match the job description, especially around customer service and team management.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and reflects the PUMA brand. First impressions count, so look the part when you walk through that door.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a great experience for customers, so share some specific examples!
Be Clear About Your Sales Achievements:Don't be shy about bragging a little! If you've hit sales targets or improved KPIs in previous roles, let us know. We love seeing numbers that back up your claims, so include any relevant stats or achievements.
Demonstrate Team Leadership:As a Retail Supervisor, you'll be managing a team, so it's important to show us your leadership skills. Talk about how you've trained or motivated staff in the past, and how you fostered a positive team environment.
Tailor Your Application to Us:Make sure your application reflects our values and the specifics of the job description. Use keywords from the listing and show us why you're a perfect fit for our team. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at PUMA Group
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products you'll be selling. Familiarise yourself with their purposes, properties, and care rules. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Think about times when you resolved conflicts or went above and beyond to ensure a great customer experience. This will demonstrate your ability to maintain high service standards.
✨Engage with the Sales Floor
Since the role involves spending a lot of time on the sales floor, be ready to discuss how you would engage with customers and coach your team. Share your strategies for motivating staff and driving sales, as this will highlight your leadership skills.
✨Understand KPIs and Store Performance
Brush up on key performance indicators relevant to retail, such as conversion rates and average transaction values. Be prepared to discuss how you would interpret these metrics to improve store performance, showing that you're results-driven and analytical.
