CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester
CRM & Loyalty Lead – Drive UK Retention & Revenue

CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester

Manchester Full-Time 45000 - 55000 £ / year (est.) No home office possible
PUMA Group

At a Glance

  • Tasks: Lead CRM campaigns and optimise customer engagement across email, app, and loyalty.
  • Company: Join PUMA, a global brand known for its commitment to diversity and inclusion.
  • Benefits: Enjoy a supportive workplace with equal opportunities and career growth.
  • Other info: Ideal for problem solvers looking to thrive in a fast-paced industry.
  • Why this job: Make a real impact on customer retention and revenue in a dynamic environment.
  • Qualifications: Experience in CRM management and strong data analysis skills are essential.

The predicted salary is between 45000 - 55000 £ per year.

PUMA Group is looking for a CRM Manager to oversee the UK CRM channel across email, app, and loyalty. The role requires managing campaigns, analyzing performance data, and optimizing customer segments to drive retention and revenue.

Strong data analysis skills, CRM management experience, and a problem-solving mindset are essential. Preferred qualifications include experience with GA4 and Emarsys.

PUMA supports a diverse and inclusive workplace, providing equal opportunities for all applicants.

CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester employer: PUMA Group

PUMA Group is an excellent employer, offering a dynamic work environment that fosters creativity and innovation in the heart of the UK. With a strong commitment to employee growth, PUMA provides numerous opportunities for professional development and advancement, alongside a culture that values diversity and inclusion. Employees enjoy competitive benefits and the chance to make a meaningful impact on customer engagement and brand loyalty.
PUMA Group

Contact Detail:

PUMA Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester

Tip Number 1

Network like a pro! Reach out to people in the industry, especially those who work at PUMA or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.

Tip Number 2

Show off your skills! Prepare a portfolio or case studies showcasing your CRM campaigns and data analysis successes. This will help us see how you can drive retention and revenue for PUMA.

Tip Number 3

Practice makes perfect! Get ready for interviews by rehearsing common questions related to CRM management and data analysis. We want to see your problem-solving mindset in action!

Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.

We think you need these skills to ace CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester

CRM Management
Data Analysis
Campaign Management
Customer Segmentation
Problem-Solving Skills
GA4
Emarsys
Performance Analysis
Retention Strategies
Revenue Optimisation

Some tips for your application 🫡

Show Off Your Data Skills: Make sure to highlight your data analysis skills in your application. We want to see how you've used data to drive decisions and improve campaigns in the past. Don't be shy – share specific examples!

Tailor Your Experience: When applying, tailor your CV and cover letter to reflect your CRM management experience. We’re looking for someone who can manage campaigns effectively, so make it clear how your previous roles align with this.

Be a Problem Solver: We love a good problem solver! In your application, mention instances where you’ve tackled challenges head-on, especially in CRM or customer retention. Show us how you think outside the box!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!

How to prepare for a job interview at PUMA Group

Know Your CRM Inside Out

Make sure you’re well-versed in CRM management, especially with tools like Emarsys. Brush up on your knowledge of how to optimise customer segments and drive retention strategies, as this will show your potential employer that you’re ready to hit the ground running.

Data Analysis is Key

Since strong data analysis skills are essential for this role, prepare to discuss your experience with performance data. Bring examples of how you've used data to inform campaign decisions and improve results. Familiarity with GA4 will definitely give you an edge!

Showcase Your Problem-Solving Skills

PUMA is looking for someone with a problem-solving mindset. Think of specific challenges you’ve faced in previous roles and how you overcame them. This will demonstrate your ability to think critically and adapt in a fast-paced environment.

Embrace Diversity and Inclusion

PUMA values a diverse workplace, so be prepared to discuss how you can contribute to an inclusive culture. Share any experiences you have working in diverse teams or initiatives you’ve been part of that promote inclusivity. It’s a great way to align with their values!

CRM & Loyalty Lead – Drive UK Retention & Revenue in Manchester
PUMA Group
Location: Manchester

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