At a Glance
- Tasks: Drive sales, ensure top-notch customer service, and manage store operations.
- Company: Join PUMA, a global sports brand with a vibrant culture.
- Benefits: Competitive pay, inclusive environment, and opportunities for growth.
- Other info: PUMA values diversity and offers equal opportunities for all applicants.
- Why this job: Be part of a dynamic team and help shape the future of sports retail.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOURSELF to let our individual talent and experience shine.
Applying for a job at PUMA is easy and all genders are welcome.
Simply click APPLY ONLINE and follow the steps to upload your application.
- YOUR MISSION
- Driving and promoting sales culture within a retail store to achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world.
- Sales Management: Drive and achieve sales, KPIs, and profitability goals.
- Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
- Store
Operations: Oversee daily store operations, including opening and closing procedures.
Conduct full pre‑sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance.
Arrange and display goods according to the company's international rules.
Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
- Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
- Visual Merchandising: Maintain store presentation and visual merchandising standards.
- Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
- Compliance: Ensure compliance with company policies, procedures, and legal requirements.
- Communication: Foster effective communication within the team and with other departments.
- YOUR TALENT
- Product Knowledge & Sales
Management: Achieving or exceeding sales, KPIs, and profitability goals.
Understanding the purposes, properties, quality, care rules, and prices of the products being sold.
This includes being able to offer substitutes, new, and related products to customers.
- Customer Service & Communication
Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations.
Fostering effective communication within the team and with other departments.
Problem‑solving & strong analytical skills.
- Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
- Technology: Proficiency in retail software and POS systems.
- Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
- Self‑leadership: Ability to work independently and efficiently and be able to manage own emotions and challenges.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.
Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity – no matter your background, identity, or experience.
To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.
Every decision is made by real people – with real judgment and accountability.
We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.
These functions have no influence on decisions in the application process.
We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.
Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers.
The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
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Retail Sales Associate (Full Time, 40hrs) in London employer: PUMA Group
At PUMA, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and teamwork. As a Retail Sales Associate, you'll enjoy the opportunity to grow within a global sports brand that values your contributions, offers competitive benefits, and encourages personal development in a dynamic retail environment. Join us in creating exceptional customer experiences while being part of a passionate team that embodies our core values of speed, spirit, and togetherness.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Associate (Full Time, 40hrs) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PUMA Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PUMA Group!
We think you need these skills to ace Retail Sales Associate (Full Time, 40hrs) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PUMA Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PUMA Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PUMA Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PUMA Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
