Store Floor Leader: Drive Sales & Team Excellence in Ellesmere Port

Your Mission

• Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
• Customer Experience: Maintain high standards of customer service in line with PUMA's values.
• Team Management: Participate in recruiting, avoid shortage of staff, train, develop, and manage high‑performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparation for performance appraisal and provide timely and proper feedback to the team members through daily observation of their performance.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Store Operations: Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and off‑site training as required. Process POS transactions (sales, exchanges, discounts, and refunds) accurately; ensure POS access rights are up‑to‑date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
• Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality.
• Training Programs: Ensure completion and effectiveness of training programs.
• Loss Prevention: Oversee loss prevention and operational compliance.
• Inventory Management: Manage inventory, including physical counts and shrink goals.
• Complaint Safety: Comply with all Policies and Procedures, operational core competencies, and key accountabilities. Maintain a safe and compliant working environment for all Store Associates and Customers.

Your Talent

• Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals.
• Analytical and Performance Management: Analyzing customer profiles, buying trends, and conducting performance appraisals. Interpreting and diagnosing the store’s performance based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Customer Service: Maintaining high standards of customer experience in line with brand values.
• Leadership and Team Management: Effective communication skills, recruiting, training, developing, and managing store staff.
• Operational Management: Handling payroll, scheduling, inventory, and loss prevention.
• Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.

Experience in the Role

• Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
• Work non‑traditional hours as required (weekends, evenings, holidays, overtime).

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.