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For Companies At a Glance
- Tasks: Drive sales, enhance customer experience, and manage store operations.
- Company: Join PUMA, a vibrant brand with a global presence.
- Benefits: Inclusive workplace, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team and make an impact in retail.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace diversity and thrive in a supportive environment.
The predicted salary is between 22000 - 28000 £ per year.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
YOUR MISSION:
- Sales Management: Drive and achieve sales, KPIs, and profitability goals.
- Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
- Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
- Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
- Visual Merchandising: Maintain store presentation and visual merchandising standards.
- Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
- Compliance: Ensure compliance with company policies, procedures, and legal requirements.
- Communication: Foster effective communication within the team and with other departments.
YOUR TALENT:
- Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
- Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.
- Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
- Technology: Proficiency in retail software and POS systems.
- Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
- Self-leadership: Ability to work independently and efficiently and be able to manage own emotions and challenges.
PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany. PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
Retail Sales Pro - Customer Experience & Merchandising in Ashford employer: PUMA Group
Contact Detail:
PUMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Pro - Customer Experience & Merchandising in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into PUMA's values and mission. This way, you can show how your vibe matches theirs, making it easier for them to see you as part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you articulate your experiences and skills confidently, especially around customer service and sales management.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and be ready to discuss how you can drive sales and enhance customer experience. Show them you're not just another candidate, but someone who can really make a difference on the sales floor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Pro - Customer Experience & Merchandising in Ashford
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique talents and experiences that make you a great fit for the Retail Sales Pro role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with our mission at PUMA. Focus on your sales management experience and customer service skills, as these are key to driving performance and creating an amazing customer experience.
Show Your Passion: We love candidates who are passionate about sports and retail! In your application, share any relevant experiences or stories that demonstrate your enthusiasm for the industry and how it drives you to achieve sales and KPIs.
Follow the Steps: Applying is super easy! Just click APPLY ONLINE on our website and follow the steps to upload your application. Make sure everything is complete and polished before hitting submit – we can’t wait to see what you’ve got!
How to prepare for a job interview at PUMA Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of PUMA's products. Familiarise yourself with their features, benefits, and any recent launches. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you resolved conflicts or went above and beyond for a customer. This will demonstrate your ability to engage customers effectively on the sales floor.
✨Demonstrate Team Spirit
PUMA values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your ability to foster effective communication within a team.
✨Be Ready to Discuss Sales Strategies
Since the role involves driving sales and achieving KPIs, come prepared with ideas on how you would approach sales management. Think about techniques you've used in the past to boost sales and how you can apply them at PUMA. This shows you're proactive and results-driven.