At a Glance
- Tasks: Provide technical support for customers using infrastructure-as-code practices and cloud services.
- Company: Join Pulumi, a remote-first tech company revolutionising cloud software development.
- Benefits: Enjoy unlimited PTO, comprehensive healthcare, and a flexible work environment.
- Other info: Work remotely from anywhere in the UK or Spain with excellent career growth opportunities.
- Why this job: Be a founding member of our support team and make a real impact in the tech community.
- Qualifications: 5+ years in DevOps, strong coding skills, and knowledge of cloud services required.
We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. We are dedicated to being a remote first company and this role can be located anywhere in the United Kingdom or Spain.
Responsibilities:
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
Requirements:
- Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting.
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes.
- Proficiency in Python, TypeScript, GO, or Java.
- Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions.
- Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA).
- Strong attention to detail and a commitment to delivering high-quality customer support.
Compensation:
- All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits.
- Healthcare Coverage: Comprehensive medical, dental, vision, and supplemental insurance at no cost to employees.
- Unlimited PTO policy encourages balance and rest — requiring employees to take at least three weeks off annually, plus 13 U.S. holidays.
- Employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness.
- Parental Leave: 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers.
- Remote-First Culture: Fully remote since 2020, supporting flexible work with asynchronous collaboration and an annual “work from anywhere” stipend.
- Professional Development: Reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation.
Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
SQL Server Engineer/ Support Engineer employer: Pulumi
Pulumi is an exceptional employer that champions a remote-first culture, allowing you to work from anywhere in the UK or Spain while enjoying comprehensive healthcare coverage and an unlimited PTO policy that promotes work-life balance. As a Cloud Support Engineer, you'll be part of a pioneering team that leverages cutting-edge AI technology to redefine cloud software development, with ample opportunities for professional growth and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land SQL Server Engineer/ Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Pulumi or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Pulumi.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Pulumi.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Pulumi that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace SQL Server Engineer/ Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Pulumi.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Pulumi and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Pulumi
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Pulumi uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
