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- Tasks: Help customers optimise their infrastructure-as-code with technical support and troubleshooting.
- Company: Join Pulumi, a fast-growing tech company at the forefront of cloud innovation.
- Benefits: Enjoy unlimited PTO, remote work flexibility, and a supportive team culture.
- Other info: Work remotely from anywhere in the UK or Spain with excellent career growth opportunities.
- Why this job: Be part of a pioneering team redefining cloud software and make a real impact.
- Qualifications: 5+ years in DevOps, strong coding skills, and a passion for customer support.
The predicted salary is between 52000 - 97000 £ per year.
We are looking for a Cloud Support Engineer who thrives on helping customers get the most out of Pulumi — supporting teams as they adopt, scale, and evolve their infrastructure-as-code practice using real programming languages, automation, and developer-first workflows. We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base. You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform. This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry. At Pulumi, you’ll be challenged, continue learning, share knowledge with others, and collaborate with a talented and supportive team. While Pulumi is headquartered in Seattle, WA., we are dedicated to being a remote first company and this role can be located anywhere in the United Kingdom or Spain.
In This Role You Will:
- Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
- Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
- Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
- Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
- Participate in on-call rotations to provide after-hours support when necessary.
We’re Looking For Someone With:
- Minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting.
- Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation and CDK.
- In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes.
- Comfortable authoring readable maintainable code in one or more of the following; Python, TypeScript, GO, or Java.
- Experience using AI-powered support tools and assistants (e.g., LLM-driven troubleshooting tools, AI agents, or copilots) to accelerate customer issue resolution, improve diagnostic accuracy, and enhance knowledge base contributions.
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
- Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA).
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
- Self-motivated and able to work independently as well as collaboratively in a team environment.
- Strong attention to detail and a commitment to delivering high-quality customer support.
Compensation:
Base Salary Hiring Range (Spain): £60,000 to £111,000
Base Salary Hiring Range (UK): €52,000 to €97,000
All full-time employee offers at Pulumi include base salary, bonus or variable, equity and benefits.
Benefits & Perks at Pulumi:
- Healthcare Coverage: We offer comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees. Internationally, we comply with local healthcare requirements and provide regionally appropriate coverage.
- Time Off: Our unlimited PTO policy encourages balance and rest — and we require employees to take at least three weeks off annually, plus 13 U.S. holidays.
- 401(k): U.S. employees are eligible for a 401(k) plan with an employer match to support long-term financial wellness.
- Parental Leave: We provide 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers.
- Remote-First Culture: Pulumi has been fully remote since 2020, with teammates across 20+ U.S. states and 12+ countries. We support flexible work with asynchronous collaboration and an annual “work from anywhere” stipend.
- Professional Development: Every employee receives an annual learning and development budget to support growth, learning, and career goals.
- Equity Ownership: We believe in acting like owners. All employees receive equity and are empowered to think big, move fast, and build the future of cloud together.
- Additional Support: We offer a monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection.
About Pulumi:
Pulumi is reimagining how teams build cloud software, enabling developers and infrastructure experts to work better together through a unique combination of programming languages, tools, and systems innovation. Our flagship infrastructure as code technology is open source and our SaaS product, Pulumi Cloud, provides platform teams, secrets management, and cloud management capabilities, and more. We have pioneered leveraging AI across all of these areas with our LLM-powered Pulumi Copilot to push the boundaries of what's possible. At Pulumi, we dream big, in the pursuit of helping our customers out-innovate and win. Founded in 2017 by industry veterans with over five decades of combined experience building developer platforms, Pulumi now has a global community of more than 350,000 members and serves over 3,250 customers. Despite our rapid growth, we're still only getting started, and are early in our mission to democratize the cloud. If you thrive in a fast-paced, high-performance, we want to work with you to accelerate Pulumi's impact. At Pulumi, we don't just accept difference, we celebrate, support, and thrive on it for the benefit of our employees, our products, and our customers. Pulumi is proud to be an equal opportunity workplace and is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Customer Support Engineer employer: Pulumi
Contact Detail:
Pulumi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant online communities, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects related to Infrastructure as Code and DevOps. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common technical questions related to cloud services and IaC tools. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both techies and non-techies.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining Pulumi. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Show Your Passion for Cloud Tech: When writing your application, let us see your enthusiasm for cloud technologies and infrastructure-as-code. Share any personal projects or experiences that highlight your skills and passion for the field.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Support Engineer role. Highlight your experience with tools like Pulumi, Terraform, and your coding skills in Python or TypeScript to catch our eye!
Be Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. This will help us understand your technical expertise and how you can communicate complex concepts effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Pulumi.
How to prepare for a job interview at Pulumi
✨Know Your IaC Inside Out
Make sure you brush up on your Infrastructure as Code (IaC) knowledge, especially with tools like Pulumi, Terraform, and CloudFormation. Be ready to discuss how you've used these technologies in past roles and be prepared to answer technical questions that test your understanding.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex technical issues you've resolved. Think about the steps you took to diagnose the problem and how you communicated with customers during the process. This will demonstrate your problem-solving abilities and your empathetic approach to customer support.
✨Familiarise Yourself with Cloud Services
Since the role involves working with cloud providers like AWS, Azure, and GCP, make sure you're up-to-date with their latest features and best practices. You might be asked about your experience with these platforms, so having recent examples or projects to discuss will give you an edge.
✨Practice Clear Communication
As a Customer Support Engineer, you'll need to explain technical concepts to both technical and non-technical audiences. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using online platforms to refine your communication skills.