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- Tasks: Coordinate product operations, manage quality assurance, and support logistics for innovative sports recovery tech.
- Company: Join Pulsio, a fast-growing wellness brand based in London.
- Benefits: Enjoy 25 days leave, gym membership, hybrid work, and a yearly bonus.
- Why this job: Make a real impact on product quality and customer experience in a dynamic team.
- Qualifications: 2+ years in product operations or supply chain, with strong communication skills.
- Other info: Opportunity for career growth and occasional trips to China for factory follow-ups.
The predicted salary is between 29000 - 35000 £ per year.
Location: WeWork, Victoria (London) — hybrid
Type: Full-time
Reporting to: Company founders / Associate Buyer
Salary: £35,000 - £40,000 + Bonus
Role Overview: We’re looking for a highly organised and detail-oriented Product Operations Coordinator to join our growing team. You’ll be working on a range of innovative Sports Recovery Technology products, supporting inbound freight, product management, quality assurance, and operational documentation. This role acts as a key bridge between product sourcing, customer service, and operations—helping to ensure our products meet the highest standards throughout their lifecycle.
Key Responsibilities
- Take point on product documentation, ensuring internal knowledge bases are accurate and current during product development.
- Liaise between Customer Service, Product Sourcing teams, and suppliers to identify, raise and resolve product queries and faults.
- Maintain fault tracking, spot trends in fault data, and support corrective action follow-through.
- Support the team with inbound logistics by tracking shipments, assisting with freight coordination, and keeping ETAs up to date.
- Coordinate delivery booking-in with UK & EU warehouses, flagging delays, shortages, or discrepancies early.
- Support shipping/inbound documentation to ensure smooth warehouse intake.
- Maintain organised digital records in Google Drive for easy cross-team access.
Skills & Requirements
- 2+ years in product operations, supply chain, logistics coordination, QA/QC, or a related role for physical consumer products or electronics sectors.
- Confident coordinating with offshore manufacturers and third-party warehouse partners.
- Strong written and verbal communication, able to produce clear reports and documentation.
- Highly organised with excellent attention to detail and follow-through.
- Comfortable working with simple data in Sheets/Excel to spot trends and summarise findings.
- Start-up mindset: proactive, adaptable, and happy working across multiple functions.
- This role may include occasional trips to China (for factory follow-ups, or team offsites) — all visa costs and arrangements supported.
Why Pulsio
Pulsio is a fast-growing London-based recovery technology brand on a mission to help people move, perform, and feel better. You’ll be joining a lean, ambitious team where your work directly improves the quality, reliability, and customer experience of our products. This is a fantastic opportunity to shape the future product range of a fast-growing wellness brand, with competitive salary and comprehensive benefits.
What Success Looks Like
- Inbound deliveries booked-in smoothly with warehouses and tracked clearly end-to-end.
- Faster, more structured resolution of product faults between product development, customer service, and suppliers.
- Reliable documentation and knowledge bases that teams trust and use daily.
- Fewer recurring quality issues due to strong trend tracking and corrective action support.
Desirable
- Experience in a consumer electronics, wellness, or hardware company.
- Understanding of manufacturing processes, packaging standards, or logistics.
- Familiarity with modern quality control or compliance frameworks.
What We Offer
- 25 days annual leave plus bank holidays.
- Yearly bonus scheme.
- Opportunity for hybrid working.
- Gym membership or ClassPass allowance.
- Access to any WeWork coworking space globally.
- 40% Employee discount on Pulsio products.
- Fantastic career development opportunities.
- A dynamic, fun and supportive environment.
Competitive salary and comprehensive benefits.
Product Operations Coordinator (Supply Chain & Quality) in City of London employer: Pulsio
Contact Detail:
Pulsio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Operations Coordinator (Supply Chain & Quality) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Pulsio or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pulsio’s products and their mission. Show us you’re passionate about sports recovery technology and how you can contribute to our team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in product operations and how it aligns with what we’re looking for in a Product Operations Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our awesome team at Pulsio.
We think you need these skills to ace Product Operations Coordinator (Supply Chain & Quality) in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Operations Coordinator role. Highlight your experience in supply chain and quality assurance, and show us how your skills align with our needs.
Showcase Your Organisational Skills: Since this role requires a high level of organisation, give us examples of how you've successfully managed projects or tasks in the past. We want to see your attention to detail and ability to keep things running smoothly.
Communicate Clearly: Strong written communication is key for this position. Ensure your application is clear, concise, and free of errors. Use straightforward language to demonstrate your ability to produce clear reports and documentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at Pulsio
✨Know Your Product Inside Out
Before the interview, make sure you understand the products you'll be working with. Research the latest trends in sports recovery technology and be ready to discuss how your experience aligns with their product operations.
✨Showcase Your Organisational Skills
As a Product Operations Coordinator, being organised is key. Prepare examples of how you've successfully managed documentation or coordinated logistics in previous roles. Use specific metrics to highlight your achievements.
✨Communicate Clearly and Confidently
Strong communication is crucial for this role. Practice articulating your thoughts clearly, especially when discussing complex topics like supply chain issues or quality assurance processes. Consider doing mock interviews with a friend.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to discuss how you've tackled challenges in past roles. Think of specific instances where you identified trends in fault data or resolved product queries effectively. This will show your proactive approach and adaptability.
