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- Tasks: Lead delivery of software enhancements for a global sports product, ensuring quality and client satisfaction.
- Company: Join a leading company in the sports tech industry with a dynamic team.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on a product enjoyed by millions of sports fans worldwide.
- Qualifications: 3+ years in digital delivery, strong client management, and agile experience required.
- Other info: Collaborative environment with a focus on innovation and team success.
The predicted salary is between 36800 - 60800 £ per year.
We are on the lookout for a Delivery Operations Manager to join one of our largest clients. You will act as the key point of contact for internal teams and our clients. You will work in close collaboration with other delivery leads within the business, with support and guidance from the Programme Lead, to gather requirements, implement an action plan, organise a high performing team and deliver quality enhancements to a sporting product used by millions of fans globally.
Key Responsibilities
- Manage the end-to-end delivery of small enhancements and maintenance updates to fan facing software used by millions of users.
- Facilitating Agile Ceremonies:
- Stand ups
- Sprint planning, reviews and retros
- Refinement
- Gather requirements from client/internal teams.
- Work with internal team to define, leaning on Tech Leads and Product Design.
- Write requirements and document them for the client and internal teams.
- Ensure tickets are ready for development.
- Spot and escape delivery risks to Senior and Programme leads.
- Able to spot and manage dependencies between internal Products and external integrations, with input from technical leads.
- Use standard business templates in delivery, including sprint reports, burndowns (where required), delivery forecasts (with support) and functional requirements templates.
Skills, Knowledge and Expertise
- You are able to lead scoping process for maintenance and small enhancements from gathering requirements to producing a backlog, estimates and team forecast.
- 3+ years of experience managing a client roadmap or digital delivery, with hands on experience using a CMS product.
- Experience managing a digital backlog, and confident in planning ahead.
- You are able to inspire and energise the team around you, and take pride in delivering a quality product for a global sports audience.
- Have understanding of UX principles and approaches across the industry to inform requirements writing.
- Full understanding of the scoping definition process from design to finalised functional requirements.
- Have understanding of client strategic objectives and how to fulfil these.
- Have confidence to handle Production issues, clearly communicating internally to help resolve the issue, and ensure the client is kept up to date throughout.
- Have a 'can-do' attitude and willingness to dive in and make a difference to a delivery, must be proactive rather than reactive.
Delivery Operations Manager in London employer: Pulselive
Contact Detail:
Pulselive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to delivery operations. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed client roadmaps or digital deliveries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Delivery Operations Manager role. Highlight your experience in managing client roadmaps and digital delivery, as well as any hands-on experience with CMS products. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with Agile methodologies and how you’ve successfully led teams in delivering quality enhancements. Let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've triaged issues or managed dependencies in past projects. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Pulselive
✨Know Your Stuff
Make sure you understand the key responsibilities of a Delivery Operations Manager. Brush up on Agile methodologies, especially how to facilitate ceremonies like stand-ups and sprint planning. Being able to discuss your experience with managing digital backlogs and client roadmaps will show you're the right fit.
✨Showcase Your Communication Skills
As a point of contact for clients and internal teams, your communication skills are crucial. Prepare examples of how you've effectively communicated project updates or resolved issues in the past. This will demonstrate your ability to keep everyone in the loop and manage expectations.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you've handled production issues or delivery risks in previous roles. Think of specific instances where you triaged problems and kept clients informed. This will highlight your proactive approach and ability to manage dependencies.
✨Understand the Product and Audience
Familiarise yourself with the sporting product you'll be working on and its audience. Knowing UX principles and how they apply to fan-facing software will give you an edge. Be prepared to discuss how you can enhance user experience and meet client objectives.
