Delivery Operations Manager in Basingstoke

Delivery Operations Manager (6 month FTC)

Salary: £46,000 – £76,000

We\’re on the look out for a Delivery Operations Manager to join one of our largest clients. You\’ll act as the key point of contact for internal teams and our clients. You\’ll work in close collaboration with other delivery leads within the business, , with support and guidance from the Programme Lead, to gather requirements, implement an action plan, organise a high performing team and deliver quality enhancements to a sporting product used by millions of fans globally.

Key Responsibilities

Manage the end-to-end delivery of small enhancements and maintenance updates to fan facing software used by millions of users

Facilitating Agile Ceremonies:

Stand ups

Sprint planning, reviews and retros

Refinement

Acting as day-to-day point of contact for the client and internal delivery team, within a team of other Delivery and Project Managers

Facilitate client face-to-face and/or remote meetings

First line triage of issues / requests raised by the client, utilising your expert knowledge of our products

Refinement of Jira tickets end to end:

Gather requirements from client / internal teams

Work with internal team to define, leaning on Tech Leads and Product Design

Write requirements and document them for the client and internal teams

Ensure tickets are ready for development

Spot and escape delivery risks to Senior and Programme leads

Able to spot and manage dependencies between internal Products and external integrations, with input from technical leads

Use standard business templates in delivery, including sprint reports, burndowns (where required), delivery forecasts (with support) and functional requirements templates

Skills, Knowledge and Expertise

You are able to lead scoping process for maintenance and small enhancements from gathering requirements to producing a backlog, estimates and team forecast

3+ years of experience managing a client roadmap or digital delivery, with hands on experience using a CMS product

Experience managing a digital backlog, and confident in planning ahead

You\’re able to inspire and energise the team around you, and take pride in delivering a quality product for a global sports audience

Have understanding of UX principles and approaches across the industry to inform requirements writing

Full understanding of the scoping definition process from design to finalised functional requirements

Have understanding of client strategic objectives and how to fulfil these

Have confidence to handle Production issues, clearly communicating internally to help resolve the issue, and ensure the client is kept up to date throughout

Have a \’can-do\’ attitude and willingness to dive in and make a difference to a delivery, must be proactive rather than reactive

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