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- Tasks: Lead workshops and design user-centric CRM solutions that drive real-world impact.
- Company: Pulse Solutions, a purpose-driven company transforming digital experiences.
- Benefits: Competitive day rate, flexible working, and the chance to lead impactful projects.
- Why this job: Make a difference by shaping customer engagement solutions for mission-led organisations.
- Qualifications: Experience with CRM solutions and strong communication skills.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.
Our Purpose
We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.
The Role
We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. You’ll translate strategic goals into practical solutions capturing stakeholder needs, shaping clear requirements, and guiding the design process from initial discovery through to successful delivery.
What You’ll Do
- Lead workshops and discovery sessions to uncover business needs and pain points
- Translate stakeholder goals into functional requirements and user stories
- Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions
- Support testing, training, and change management to ensure successful adoption
- Champion continuous improvement and user experience throughout the project lifecycle
What You’ll Bring
- Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.)
- Strong stakeholder engagement and communication skills
- Ability to document and translate business needs into technical requirements
- Understanding of business processes and CRM best practice
- Passion for purpose-driven work and making a real-world impact
What We Offer
- Competitive day rate (outside IR35)
- Flexible working arrangements
- Opportunity to lead high-impact projects
- Collaborative and innovative team culture
If you\’re looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!
CRM Business Analyst employer: Pulse Solutions
Contact Detail:
Pulse Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially since we’re all about making an impact. Tailor your responses to show how your skills align with their goals – it’ll make you stand out!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your problem-solving abilities and how you’ve made a difference in past roles. We love hearing about real-world impacts, so share those success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission-driven team at Pulse Solutions. Let’s make an impact together!
We think you need these skills to ace CRM Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Business Analyst. Highlight your experience with D365 CE or other CRM solutions, and don’t forget to showcase your stakeholder engagement skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about purpose-driven work and how your skills can help Pulse Solutions drive impact in mission-led organisations.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to translate strategic goals into practical solutions. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Pulse Solutions
✨Know Your CRM Inside Out
Make sure you’re well-versed in D365 CE and other CRM solutions like Salesforce or Hubspot. Brush up on their features, benefits, and how they can be applied to real-world scenarios. This will help you demonstrate your expertise and show that you can translate stakeholder needs into effective solutions.
✨Prepare for Stakeholder Engagement
Since the role involves a lot of collaboration, think about how you would engage with different stakeholders. Prepare examples of past experiences where you successfully led workshops or discovery sessions. This will showcase your communication skills and ability to uncover business needs.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific challenges you've faced as a Business Analyst and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your analytical thinking and your ability to deliver practical solutions.
✨Emphasise Your Passion for Impact
Pulse Solutions is all about making a difference, so don’t shy away from sharing your passion for purpose-driven work. Talk about projects that have had a meaningful impact on communities or organisations. This will resonate with the interviewers and show that you align with their mission.