At a Glance
- Tasks: Lead workshops and design user-centric CRM solutions that drive real-world impact.
- Company: Pulse Solutions, a purpose-driven company transforming digital experiences.
- Benefits: Competitive day rate, flexible working, and the chance to lead impactful projects.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a difference by shaping customer engagement solutions for mission-led organisations.
- Qualifications: Experience with CRM solutions and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.
Our Purpose
We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.
The Role
We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. You’ll translate strategic goals into practical solutions capturing stakeholder needs, shaping clear requirements, and guiding the design process from initial discovery through to successful delivery.
What You’ll Do
- Lead workshops and discovery sessions to uncover business needs and pain points
- Translate stakeholder goals into functional requirements and user stories
- Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions
- Support testing, training, and change management to ensure successful adoption
- Champion continuous improvement and user experience throughout the project lifecycle
What You’ll Bring
- Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.)
- Strong stakeholder engagement and communication skills
- Ability to document and translate business needs into technical requirements
- Understanding of business processes and CRM best practice
- Passion for purpose-driven work and making a real-world impact
What We Offer
- Competitive day rate (outside IR35)
- Flexible working arrangements
- Opportunity to lead high-impact projects
- Collaborative and innovative team culture
If you\'re looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!
CRM Business Analyst in Cardiff employer: Pulse Solutions
At Pulse Solutions, we pride ourselves on being an exceptional employer that champions a collaborative and innovative work culture. Our commitment to flexible working arrangements and competitive compensation allows our team members to thrive while making a meaningful impact in purpose-driven sectors. With ample opportunities for professional growth and the chance to lead high-impact projects, joining us as a CRM Business Analyst means becoming part of a mission-focused team dedicated to driving real-world change.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Business Analyst in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially how they drive impact in sectors like education and charity. We want you to show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've tackled challenges in previous roles, particularly in CRM environments. We love hearing about real-world impacts you've made, so make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-driven team at Pulse Solutions.
We think you need these skills to ace CRM Business Analyst in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Business Analyst. Highlight your experience with D365 CE or other CRM solutions, and don’t forget to showcase your stakeholder engagement skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about purpose-driven work and how your skills can help Pulse Solutions drive impact. Keep it engaging and personal.
Showcase Relevant Experience:When detailing your experience, focus on specific projects where you’ve led workshops or translated stakeholder goals into functional requirements. This will show us you have the hands-on experience we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Pulse Solutions
✨Know Your CRM Inside Out
Make sure you’re well-versed in D365 CE and other CRM solutions like Salesforce or Hubspot. Brush up on their features, functionalities, and how they can be applied to real-world scenarios. This will help you demonstrate your expertise and show that you can translate stakeholder needs into practical solutions.
✨Prepare for Stakeholder Engagement
Since the role involves strong stakeholder engagement, think about past experiences where you’ve successfully collaborated with different teams. Be ready to share specific examples of how you’ve led workshops or discovery sessions to uncover business needs and pain points. This will highlight your communication skills and ability to drive impact.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. Think of a time when you faced a challenge in a project and how you overcame it. This is your chance to illustrate your analytical skills and how you can guide the design process from initial discovery to successful delivery.
✨Emphasise Your Passion for Purpose-Driven Work
Pulse Solutions is all about making a real-world impact, so don’t shy away from expressing your passion for purpose-driven projects. Share why you’re excited about the opportunity to work with universities and charities, and how your values align with theirs. This will help you connect on a deeper level with the interviewers.
