At a Glance
- Tasks: Lead workshops and design user-centric CRM solutions that drive real-world impact.
- Company: Pulse Solutions, a purpose-driven company transforming digital experiences.
- Benefits: Competitive day rate, flexible working, and the chance to lead impactful projects.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a difference by shaping customer engagement solutions for mission-led organisations.
- Qualifications: Experience with CRM solutions and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.
Our Purpose
We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.
The Role
We’re looking for an experienced CRM Business Analyst to shape and deliver customer engagement solutions that truly make a difference. You’ll translate strategic goals into practical solutions capturing stakeholder needs, shaping clear requirements, and guiding the design process from initial discovery through to successful delivery.
What You’ll Do
- Lead workshops and discovery sessions to uncover business needs and pain points
- Translate stakeholder goals into functional requirements and user stories
- Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions
- Support testing, training, and change management to ensure successful adoption
- Champion continuous improvement and user experience throughout the project lifecycle
What You’ll Bring
- Proven experience as a Business Analyst in D365 CE or with other CRM solutions (Salesforce, Hubspot, Zoho, SugarCRM etc.)
- Strong stakeholder engagement and communication skills
- Ability to document and translate business needs into technical requirements
- Understanding of business processes and CRM best practice
- Passion for purpose-driven work and making a real-world impact
What We Offer
- Competitive day rate (outside IR35)
- Flexible working arrangements
- Opportunity to lead high-impact projects
- Collaborative and innovative team culture
If you\'re looking for your next role and you like the sound of working on impactful projects, we would love to hear from you!
CRM Business Analyst in Manchester employer: Pulse Solutions
At Pulse Solutions, we pride ourselves on being an exceptional employer that champions a collaborative and innovative work culture. Our commitment to flexible working arrangements and competitive compensation allows our team members to thrive while making a meaningful impact in purpose-driven sectors. With ample opportunities for professional growth and the chance to lead high-impact projects, joining us as a CRM Business Analyst means being part of a mission that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Business Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their mission and values, especially if they align with your passion for purpose-driven work. We want you to shine when discussing how you can contribute to their impactful projects!
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience as a CRM Business Analyst, highlight specific projects where you’ve made a difference. We love hearing about real-world results that matter!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to drive impact with us.
We think you need these skills to ace CRM Business Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Business Analyst. Highlight your experience with D365 CE or other CRM solutions, and don’t forget to showcase your stakeholder engagement skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about purpose-driven work and how your skills can help Pulse Solutions drive impact in mission-led organisations.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to translate strategic goals into practical solutions. Numbers and outcomes speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Pulse Solutions
✨Know Your CRM Inside Out
Make sure you’re well-versed in D365 CE and other CRM solutions like Salesforce or Hubspot. Brush up on their features, functionalities, and how they can be tailored to meet stakeholder needs. This will help you demonstrate your expertise and show that you can translate business goals into practical solutions.
✨Prepare for Stakeholder Engagement
Since the role involves leading workshops and discovery sessions, practice how you would engage with stakeholders. Think about questions you might ask to uncover their pain points and needs. Being able to showcase your communication skills will set you apart during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you’ve successfully translated complex business requirements into user stories or functional requirements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact on previous projects.
✨Emphasise Your Passion for Purpose-Driven Work
Pulse Solutions is all about making a real-world impact, so don’t shy away from sharing your passion for purpose-driven projects. Talk about any relevant experiences you have in mission-led organisations and how they align with the company’s values. This will resonate well with the interviewers.
