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- Tasks: Lead workshops and translate business needs into user-friendly Dynamics 365 solutions.
- Company: Pulse Solutions, a purpose-driven digital transformation specialist.
- Benefits: Competitive day rate, flexible working, and the chance to lead impactful projects.
- Why this job: Make a real-world impact by shaping solutions for mission-led organisations.
- Qualifications: Experience as a Business Analyst with Dynamics 365 and strong communication skills.
- Other info: Join a collaborative team focused on continuous improvement and user experience.
The predicted salary is between 36000 - 60000 £ per year.
At Pulse Solutions, we don’t just deliver projects, we drive impact. We specialise in outcome-focused digital transformation solutions that help mission-led organisations turn bold strategies into real-world results.
Our Purpose We partner with universities, charities, and other purpose-driven sectors to tackle high-impact challenges. Whether it’s transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.
The Opportunity We’re looking for a Business Analyst who’s ready to help shape Dynamics 365 CE solutions that actually work for the people using them. You’ll be part of a close-knit delivery team working alongside consultants, developers, and project managers to turn ideas into practical solutions. That means digging into requirements, streamlining processes, and making sure the implementation delivers genuine business value. From first discovery to final rollout, you’ll play a key role in making sure the project lands with impact.
What You’ll Do
- Lead workshops and discovery sessions to uncover business needs and pain points
- Translate stakeholder goals into functional requirements and user stories
- Collaborate with developers, consultants, and project teams to design scalable, user-centric D365 CE solutions
- Support testing, training, and change management to ensure successful adoption
- Champion continuous improvement and user experience throughout the project lifecycle
What You’ll Bring
- Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement
- Strong stakeholder engagement and communication skills
- Ability to document and translate business needs into technical requirements
- Understanding of business processes and CRM best practice
- Passion for purpose-driven work and making a real-world impact
What We Offer
- Competitive day rate (outside IR35)
- Flexible working arrangements
- Opportunity to lead high-impact projects
- Collaborative and innovative team culture
Business Analyst - Dynamics 365 Customer Engagement employer: Pulse Solutions
Contact Detail:
Pulse Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Dynamics 365 Customer Engagement
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to show genuine interest in their mission and how you can contribute to their impact-driven work.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your ability to tackle challenges. We suggest doing mock interviews with friends or using online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Analyst - Dynamics 365 Customer Engagement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst for Dynamics 365 CE. Highlight your experience with stakeholder engagement and translating business needs into technical requirements. We want to see how you can drive impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for purpose-driven work and how your skills align with our mission at Pulse Solutions. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Relevant Experience: When detailing your experience, focus on specific projects where you’ve led workshops or collaborated with teams to deliver user-centric solutions. We love seeing real-world examples of how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Pulse Solutions
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Engagement. Familiarise yourself with its features, functionalities, and how it can be tailored to meet business needs. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare for Stakeholder Scenarios
Since stakeholder engagement is key for this position, think of examples from your past experiences where you've successfully gathered requirements or resolved conflicts. Be ready to discuss how you translated those needs into actionable solutions, as this will demonstrate your ability to drive impact.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so be prepared to talk about your experience in collaborative environments. Share specific instances where you worked with developers, consultants, or project managers to achieve a common goal, highlighting your communication skills and teamwork.
✨Emphasise Your Passion for Purpose-Driven Work
Pulse Solutions values mission-led work, so make sure to convey your passion for making a real-world impact. Discuss any relevant projects or experiences that align with their purpose-driven ethos, and express why you’re excited about the opportunity to contribute to meaningful change.
