Operations Manager in London

We are a well-established medical aesthetics business, with decades of success and a reputation for innovation, quality, and exceptional client service. By combining the latest technologies with a customer-focused approach, we continue to grow and evolve, offering our team members the opportunity to make a real impact in a professional and collaborative environment.

The Role

We are seeking an experienced Operations Manager to oversee sales operations across five clinic sites in the UK. This hands-on role requires leading and nurturing high-performing teams, while actively engaging in the delivery of services to our customers. The ideal candidate will be a natural leader, comfortable in fast-paced environments, and adept at managing the diverse challenges of multi-site operations. Senior-level operational, project, and business management experience is essential. The ideal candidate will have a strong track record of managing large budgets, driving significant revenue, and implementing strategic initiatives. This role is perfect for a highly experienced operations professional who can oversee day-to-day operations while providing strategic direction, process optimisation, and performance management to drive sales and customer excellence.

Reporting to: Managing Director

Schedule: Monday–Friday, 10-hour shifts

Key Responsibilities

• Lead and manage all day-to-day operations of all clinic sites, ensuring efficiency, quality, and compliance with CQC and other regulations.
• Oversee the setup, launch, and operational readiness of new clinic sites, ensuring full preparation for CQC compliance.
• Manage new doctor treatments, ensuring compliance with all CQC and regulatory requirements.
• Manage all training initiatives to ensure every practitioner is fully competent in delivering all treatments.
• Create and implement protocols to protect expensive/high-value equipment, ensuring safe handling and maintenance, minimising breakages, and maximising device lifespan across all clinic sites.
• Drive weekly, monthly, and annual revenue targets, supporting commercial strategy and business development through effective operational management.
• Develop and implement operational strategies, processes, and KPIs/OKRs to drive revenue growth and excellence.
• Lead, mentor, and develop administrative and clinic teams.
• Drive measurably significant sales growth and enhance conversion rates.
• Work with clinic staff to implement the company's sales strategies, process improvements, and initiatives to enhance customer experience.
• Support strategic planning, corporate development, and business growth initiatives.
• Manage relationships with internal and external stakeholders, including vendors, partners, and regulatory bodies.
• Conduct regular site visits, providing visible leadership and maintaining operational oversight.
• Ensure adherence to all relevant regulatory and compliance standards, including CQC requirements where applicable.
• Maintain robust risk management, documentation, and governance practices.
• Identify opportunities for process improvements and operational innovation.
• Coordinate activities across all locations, ensuring the sharing of best practices and consistency in standards.
• Prepare detailed reports for senior management on clinic performance, market trends, and operational metrics.
• Flexibility is required for occasional weekend work during peak periods.
• Lead, motivate, and coach staff across clinic sites.
• Oversee individual and team performance through regular reviews, coaching, and development planning.
• Engage personally in customer-facing service delivery, working alongside team members if required.

Essential Qualifications and Skills

• Minimum 5 years' experience in operational clinic management.
• Minimum 3 years of aesthetic clinic/industry experience.
• Strong leadership, team management, and stakeholder engagement skills.
• Strong skills in performance management, with experience in utilising KPIs and metrics.
• Excellent communication, presentation, and interpersonal abilities.
• Experience managing geographically dispersed or multi-site teams.
• Demonstrable track record of driving substantial revenue and managing large budgets.
• Background in the aesthetics or healthcare sector.
• Experience in CQC regulated clinics and familiarity with compliance frameworks, or prior exposure to healthcare/aesthetics.
• Knowledge of UK healthcare regulations and compliance.
• Willingness and capability to travel regularly between clinic sites.
• Customer-oriented approach, with hands-on service delivery experience.
• Proven experience in senior operations, project, and business management roles.
• Excellent written and verbal communication abilities.
• Experience with process improvement, KPI/OKR development, and operational governance; Lean Six Sigma or ISO experience is a plus.

What We Offer

• Performance-related bonus scheme with achievable targets.
• Significant staff discounts on treatments and products for staff, family, and friends.
• Professional development and the opportunity to shape operations and influence the growth of the business.
• Collaborative, professional, and innovative working environment.

Ready to lead talented teams and drive operational success? We encourage you to apply and join us in shaping the future of our organisation. Please submit your CV along with a cover letter, highlighting your relevant experience and achievements. We look forward to welcoming a talented professional who can drive our business performance and achieve ambitious targets.

Job Type: Full-time, Permanent

Role Type: In-person role based in Central London.

Experience

• Aesthetic or similar industry: 3 years (required)
• Operational clinic management: 5 years (preferred)