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For Companies At a Glance
- Tasks: Solve IT problems and support sophisticated solutions in a dynamic team.
- Company: Join a growing MSP that values innovation and teamwork.
- Benefits: Enjoy hybrid remote work, personal training budget, and regular salary reviews.
- Why this job: Be part of a fun environment with excellent career progression and work-life balance.
- Qualifications: Experience in 2nd-3rd line support and a valid UK driving licence required.
- Other info: Opportunity to learn new technologies and techniques while making an impact.
The predicted salary is between 30000 - 42000 £ per year.
As a Support Engineer, you will be able to find and solve problems, or simply make changes where required to the project/product you are working on. You will be comfortable taking responsibility for the IT Support within the business and have a passion for solving problems. Our IT Support Engineers are integral members of our team and are involved in influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth.
You will have:
- Solid experience as an IT Support Engineer within an MSP environment (Essential)
- Experience in working to SLA’s
- Experience of supporting multi-site clients
- 2nd - 3rd Line Support is essential
- A valid UK Driving License
Desirable experience/qualifications:
- Any Microsoft certification (MCSA, MCSE, VMware etc.)
- Network Support (Ideally comprehensive Cisco Networking tools)
Technical Skills Required:
- Office 365 / O365
- Citrix and Hyper-V
- Hand-held device support
- Windows Server
- Active Directory / AD
- MS Exchange
- Firewalls
- Network Support
As part of the role, you will be rewarded with the following:
- An attractive starting salary!
- A chance to learn new technologies & techniques
- Personal training budget
- A fun, dynamic working environment
- Excellent career progression
- Regular salary reviews
- Attractive holiday entitlement
- Excellent work-life balance
- Hybrid Remote Working (UK ONLY)
Skills: Office 365 / O365, Citrix and Hyper-V, Handheld device support, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support
IT Support Engineer employer: Pulse IT Recruitment Ltd
Contact Detail:
Pulse IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Citrix, and Hyper-V. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any experience you have working in a Managed Service Provider (MSP) environment. This is essential for the role, so be prepared to share examples of how you've successfully supported multi-site clients and met SLAs.
✨Tip Number 3
Showcase your problem-solving skills by preparing real-life scenarios where you've resolved complex IT issues. This will help you illustrate your capability to take responsibility for IT support within a business.
✨Tip Number 4
If you have any relevant certifications, such as MCSA or MCSE, make sure to mention them during your discussions. These qualifications can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support Engineer, especially within an MSP environment. Emphasise your skills in 2nd and 3rd line support, and include any relevant certifications like MCSA or MCSE.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your ability to take responsibility for IT support. Mention specific experiences where you've successfully supported multi-site clients or worked under SLAs.
Highlight Technical Skills: In your application, clearly list your technical skills such as Office 365, Citrix, Hyper-V, and network support. Provide examples of how you've used these skills in previous roles to solve complex issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Pulse IT Recruitment Ltd
✨Showcase Your Problem-Solving Skills
As an IT Support Engineer, your ability to find and solve problems is crucial. Prepare examples from your past experiences where you successfully resolved technical issues, especially in a multi-site environment.
✨Familiarise Yourself with Relevant Technologies
Make sure you brush up on the technologies mentioned in the job description, such as Office 365, Citrix, and Windows Server. Being able to discuss these tools confidently will demonstrate your expertise and readiness for the role.
✨Understand SLA Expectations
Since the role involves working to SLAs, be prepared to discuss your experience with service level agreements. Think about how you've managed expectations and delivered support within those frameworks in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company's IT infrastructure, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
