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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for diverse clients.
- Company: Dynamic MSP known for excellent service and collaboration.
- Benefits: Competitive salary, ongoing training, pension scheme, and a supportive team.
- Why this job: Make a real impact in a fast-paced environment while growing your tech skills.
- Qualifications: 2+ years of IT support experience and expertise in Microsoft 365.
- Other info: Opportunity to work with cutting-edge technology across various industries.
The predicted salary is between 22000 - 31000 ÂŁ per year.
Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast‑paced, client‑focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we’re looking for.
My Client is seeking a highly capable, hands‑on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting‑edge solutions, and leading technical improvement.
About the Role
As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.
Key Responsibilities
- Work actively on the helpdesk & (when needed) on client site
- Problem solve all IT hardware & software issues for external clients
- Experience in Microsoft 365 / M365
- Windows 11, iOS & Android support
- Configure and support routers, firewalls, switches, access points
- Adhere to SLAs, prioritise effectively, and communicate clearly with end‑users and stakeholders
About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You’ll ideally have:
- 2+ years’ IT Support / Helpdesk Support experience
- Proven expertise in M365 ecosystem
- A full UK driving licence and willingness to travel occasionally to client sites
What We Offer
- Competitive salary
- Ongoing training and certification support
- Workplace pension scheme
- A close‑knit team with a strong culture of collaboration and excellence
IT Support Engineer (1st - 3rd Line) in Eastleigh employer: Pulse IT Recruitment Ltd
Contact Detail:
Pulse IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st - 3rd Line) in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews or networking events. Bring up specific examples of how you've tackled IT issues in the past—this will make you stand out.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, apply through our website and follow up with a quick email. This shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! Brush up on common IT scenarios and be ready to troubleshoot on the spot during interviews. This will showcase your hands-on experience and confidence in dealing with real-world problems.
We think you need these skills to ace IT Support Engineer (1st - 3rd Line) in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience in MSP environments and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've solved problems or improved processes in previous roles.
Showcase Your Technical Skills: Don’t forget to mention your expertise in Microsoft 365, Windows 11, and other relevant technologies. We want to see how your technical knowledge aligns with what we need for this role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Pulse IT Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and mobile support. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical expertise and problem-solving skills.
✨Showcase Your Client-Focused Mindset
Since this role is all about delivering excellent service, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your ability to communicate clearly and manage expectations, especially under pressure.
✨Demonstrate Your Project Management Skills
Be prepared to talk about how you juggle multiple tasks and projects. Discuss any experience you have with prioritising SLAs and managing escalations. This will help illustrate your ability to thrive in a fast-paced MSP environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the technologies they use. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
