At a Glance
- Tasks: Lead product strategy and transform customer payment and operational journeys.
- Company: Major consumer tech business with a focus on innovation.
- Benefits: Up to £120K salary, fantastic benefits, and hybrid working options.
- Other info: Collaborative environment with opportunities for significant career growth.
- Why this job: Make a real impact by solving complex customer and operational challenges.
- Qualifications: Experience in product management, consumer tech, and data-driven decision making.
The predicted salary is between 120000 - 120000 £ per year.
I'm exclusively partnering with a major consumer technology business on the search for a Staff Product Manager to lead a critical product transformation programme across complex customer payment, collections and operational journeys.
Location: London or Bath/Bristol
Hybrid - min 1 day a week in either of the above locations
Salary: Up to £120K base + fantastic benefits
Start: ASAP
This is a high-impact Product role sitting at the intersection of:
- Product Strategy
- Platform & Backend Systems
- Operations
- Customer Experience
- Product Delivery
- Data-Driven Decision Making
They need someone who thrives in complexity...someone who can take operational challenges, technical systems, customer journeys and stakeholder demands, then translate them into clear product roadmaps and scalable delivery plans.
You'll be:
- Leading platform and operational product strategy
- Working across multiple Agile engineering squads
- Driving systems and process transformation
- Improving customer payment & support journeys
- Collaborating across Product, Technology & Operations
- Managing complex cross-functional stakeholders
- Delivering large-scale product change in a data-rich environment
Strong fit if you have experience in:
- Consumer Tech
- B2C Platforms
- Subscription businesses
- Ecommerce/Marketplace environments
- SaaS
- FinTech
- Telecoms
- Energy
- Other regulated or operationally complex sectors
Ideal background:
- Platform Product Management
- Technical/Product Operations environments
- APIs & backend systems
- Complex customer journeys
- Billing, payments or collections
- Product transformation programmes
- Data-led product decisions
- Operational/process-heavy ecosystems
This role needs someone who is:
- Strategic but hands-on
- Delivery-focused
- Low ego & collaborative
- Strong with stakeholders
- High EQ & customer empathy
- Comfortable navigating ambiguity and change
This is NOT a feature factory role. It's an opportunity to solve genuinely difficult customer and operational problems at scale within a modern Product & Technology environment.
Lead Product Manager in London employer: Pulse Group
Join a leading consumer technology business that champions innovation and collaboration, offering a dynamic work culture where your contributions directly impact product transformation. With a hybrid working model in vibrant locations like London or Bath/Bristol, you'll enjoy competitive compensation, exceptional benefits, and ample opportunities for professional growth in a data-driven environment. This is not just a job; it's a chance to tackle complex challenges and drive meaningful change in customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. We recommend using the STAR method to structure your answers – it’s all about showcasing your experience effectively!
✨Tip Number 3
Showcase your passion for the role! When you get the chance to speak with potential employers, share your thoughts on their products and how you’d improve them. It shows you’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream role, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Lead Product Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Lead Product Manager. Highlight your experience in product strategy, customer journeys, and any relevant consumer tech projects. We want to see how you’ve tackled complex challenges before!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led product transformations and improved customer experiences in the past.
Showcase Your Data Skills:Since this role is all about data-driven decision making, make sure to highlight your experience with data analysis and how it has influenced your product decisions. We love seeing numbers that back up your achievements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pulse Group
✨Know Your Product Strategy
Before the interview, dive deep into the company's product strategy. Understand their current offerings and how they fit into the consumer tech landscape. Be ready to discuss how you can lead product transformation and improve customer journeys based on your insights.
✨Showcase Your Data-Driven Mindset
Prepare examples of how you've used data to drive product decisions in the past. Highlight specific metrics or outcomes that demonstrate your ability to make informed choices. This will resonate well with their focus on data-led product decisions.
✨Emphasise Collaboration Skills
This role requires working across multiple teams, so be sure to share experiences where you've successfully collaborated with cross-functional stakeholders. Discuss how you navigated complex relationships and drove alignment towards common goals.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios related to operational challenges or customer journey improvements. Show how you approach ambiguity and complexity, and outline your thought process for developing clear product roadmaps and delivery plans.
