At a Glance
- Tasks: Be the friendly face of our busy vehicle repair centre and manage customer interactions.
- Company: Join Pulse Bodyworks Ltd, a leading insurance-approved vehicle accident repair centre.
- Benefits: Enjoy a competitive salary, pension, 20 days leave, and free parking.
- Other info: Friendly team atmosphere with opportunities for career progression.
- Why this job: Make a difference by providing exceptional customer service in a dynamic environment.
- Qualifications: 5 years admin or receptionist experience, preferably in the automotive industry.
The predicted salary is between 31500 - 31500 £ per year.
Pulse Bodyworks Ltd is a busy, insurance-approved vehicle accident repair centre committed to delivering exceptional customer service and high-quality vehicle repairs.
Due to continued growth, we are looking for an experienced Receptionist / Administrator to join our friendly and professional team.
The Role
As the first point of contact for our customers, you will play a key role in ensuring the smooth day-to-day running of our front office.
You'll be responsible for providing excellent customer service while supporting the workshop and management team with a variety of administrative duties.
Key Responsibilities
- Greeting customers and visitors professionally.
- Answering and directing incoming telephone calls.
- Managing emails and responding promptly to customer enquiries.
- Booking vehicles in for repair and arranging appointments.
- Updating customers on the progress of their repairs.
- Liaising with insurance companies, engineers and suppliers.
- Processing invoices and maintaining accurate records.
- Managing customer files and repair documentation.
- Ordering office supplies when required.
- Assisting with general office administration.
- Supporting the workshop manager and estimators with administrative tasks.
- Ensuring reception and office areas remain organised and presentable.
Requirements
- Minimum 5 years' experience in an administration or receptionist role.
- Previous experience within the automotive, accident repair or motor trade industry is preferred.
- Excellent communication and customer service skills.
- Strong organisational skills with excellent attention to detail.
- Confident using Microsoft Office (Word, Excel and Outlook).
- Ability to work in a fast-paced environment and prioritise workload.
- Professional appearance and telephone manner.
- Reliable, punctual and able to work independently as well as part of a team.
- Working Hours
- Monday to Friday
- 40 hours per week
Benefits
- Competitive salary
- Company pension
- 20 days annual leave plus Bank Holidays
- Free on-site parking
- Friendly and supportive working environment
- Opportunities for progression
Receptionist / Administrator employer: Pulse Bodyworks Ltd
Pulse Bodyworks Ltd is an excellent employer, offering a friendly and supportive working environment where you can thrive as a Receptionist / Administrator. With competitive salaries, a company pension, and opportunities for progression, you'll be part of a dedicated team committed to exceptional customer service in the automotive repair industry. Located in a busy area, enjoy the convenience of free on-site parking and a structured work-life balance with Monday to Friday hours.
