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- Tasks: Provide technical support and service for Pulsar Measurement products, both on-site and remotely.
- Company: Pulsar Measurement is a leader in ultrasonic instrumentation for various industries since 1986.
- Benefits: Enjoy competitive salaries, flexible holidays, employee discounts, and a supportive work culture.
- Why this job: Join a growing company focused on career development and making a positive impact on the environment.
- Qualifications: A background in electrical/electronic engineering is preferred; excellent communication skills are essential.
- Other info: This is an entry-level, full-time position with opportunities for personal growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Tech Support Eng – GBR role at Pulsar Measurement
Join to apply for the Tech Support Eng – GBR role at Pulsar Measurement
Come Join Our Team!
We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!
Come Join Our Team!
We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!
Who We Are:
Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey, as we continue to expand our business.
Responsibilities Include, But Are Not Limited To
- Carry out on-site services (commissioning/service/health check/breakdown/training) of Pulsar Measurement products installed at customer locations.
- Provide remote technical support for Pulsar products via telephone, email, Teamviewer, MS Teams and other platforms.
- Identify opportunities for repeat site service business at customer locations.
- Identify and feedback any trends with the use or behavior of Pulsar Measurement products through site services or remote technical support.
- Resolving technical customer queries liaising with Sales/Quality/R&D/Product Management teams as necessary.
- Assist with testing new product developments as required.
- Assist with processing equipment returned for repair as required.
- Feedback any updates in H&S practices required for site activities in target industries.
- ProvideVOC feedback to Product Management/Quality/Engineeringteamsforproduct enhancementor NPIpurposes.
Position Requirements
- Excellent communication skills.
- Technical electrical/electronic engineering background. A formal qualification is preferred.
- A sound, logical approach to learning and problem solving.
- Good understanding of industrial measurement equipment and measurement techniques.
- Experience servicing/repairing electrical equipment
- Good understanding of on-site health and safety requirements employed throughout target industries.
- Ability to safely work alone and with others as part of a team.
- Confident and calm telephone manner.
- Full Driving Licence.
- Good time management and planning skills.
Preferred Qualifications
- A formal qualification in electronic engineering is preferred
Computer Skills
- Microsoft Office – Excel, Word, Outlook, Sharepoint
Working Conditions
- Physical Demand(s): Can lift up to 75 lbs, sitting for reasonable periods of time
- Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time
- Hazard(s): Manufacturing environment
Traits
Ability to uphold Pulsar Measurement’s mission and vision. Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.
Commitment To People And Planet
TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Measuring and Control Instrument Manufacturing
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Tech Support Eng - GBR employer: Pulsar Measurement
Contact Detail:
Pulsar Measurement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Eng - GBR
✨Tip Number 1
Familiarise yourself with Pulsar Measurement's products and services. Understanding their ultrasonic instrumentation and how they apply to various industries will give you an edge during interviews, as you'll be able to speak knowledgeably about their offerings.
✨Tip Number 2
Highlight your technical skills and experience in electrical/electronic engineering. Be prepared to discuss specific examples of how you've solved technical problems or provided support in previous roles, as this will demonstrate your capability for the Tech Support Engineer position.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for a role that involves providing remote support and liaising with customers who may not have a technical background.
✨Tip Number 4
Research the company's commitment to sustainability and social responsibility. Being able to discuss how your values align with theirs can set you apart, especially since they prioritise a supportive and inclusive workplace culture.
We think you need these skills to ace Tech Support Eng - GBR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Tech Support Engineer role. Emphasise your technical electrical/electronic engineering background and any experience with industrial measurement equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention specific examples of how you've resolved technical issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and familiarity with health and safety requirements. These traits are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a technical support role.
How to prepare for a job interview at Pulsar Measurement
✨Showcase Your Technical Skills
Make sure to highlight your technical electrical or electronic engineering background during the interview. Be prepared to discuss specific experiences where you've successfully solved technical problems or serviced equipment, as this will demonstrate your capability for the role.
✨Communicate Clearly
Excellent communication skills are essential for a Tech Support Engineer. Practice articulating your thoughts clearly and concisely, especially when explaining complex technical concepts. This will help you convey your ideas effectively to both technical and non-technical audiences.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your logical approach to problem-solving and your ability to work under pressure.
✨Understand the Company Culture
Familiarise yourself with Pulsar Measurement's mission and values. During the interview, express your alignment with their commitment to sustainability and employee well-being. Showing that you resonate with their culture can set you apart from other candidates.
