Service & Technical Support Engineer £40,000 in Malvern

COME JOIN OUR TEAM!

We are a growing company that invests in our people, our products, and our technology.

We offer real opportunities for career growth.

Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive culture!

WHO WE ARE

Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets.

Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.

The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments.

TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.

Join us on this exciting journey, as we continue to expand our business.

Job Summary

Provide the highest standard of remote technical support to Pulsar customers while delivering on-site technical services safely, efficiently, and professionally.

Conduct testing across the Pulsar product range, diagnose faults, and perform repairs and maintenance on system hardware to ensure optimal performance and reliability.

• Principal Duties And Responsibilities
• At Customer locations
• Initial Setup & commissioning of newly installed equipment
• Health check & measurement verification of existing equipment
• Logically diagnose, determine & apply corrective action for measurement issues
• Service/Repair of measurement systems
• Deliver customer training of measurement systems
• Identify opportunities for repeat site service business
• Testing and verifying new product developments
• Assess risks of work location and activities
• At Head Office
• Provide remote technical support for Pulsar Measurement products via telephone, email, and other communication channels
• Assist with servicing products returned for repair
• Prepare Risk Assessments & Method Statements for submission prior to customer site visits
• Assist with testing new product developments.
• Resolving technical customer queries liaising with Sales/Quality/Engineering/Product Management teams as necessary
• Feedback updates in H&S practices and requirements for different sites and industries
• Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement & NPI purposes
• Travel

Travel estimated to be no greater than 80% of the working week.

Travel includes but is not limited to UK customer locations, and overseas distributor/customer locations.

Overnight stays will be required based upon customer site locations.

• Knowledge, Skills & Abilities
• Excellent written and verbal communication skills
• Technical electrical/electronic engineering background.
• A sound, logical approach to learning and problem solving.
• Good understanding of industrial measurement equipment and measurement techniques.
• Experience servicing/repairing electrical equipment; including soldering to component level is preferred.
• Good understanding of on-site health and safety requirements employed throughout target industries.
• Ability to safely work alone and with others as part of a team.
• Confident and calm telephone manner.
• Good time management and planning skills.
• Good understanding of Microsoft Office – Excel, Word, Outlook, Powerpoint, Share Point, Teams
• Previous use of CRM software.

Education And Competences

• Professional Competence
• Good understanding of basic electronic circuits. A formal qualification in electrical/electronic engineering preferred
• Full clean driving license
• Industry recognised health and safety qualification desired
• Traits

Ability to uphold Pulsar Measurement’s mission and vision.

Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.

Commitment To People And Planet

TASi Measurement is committed to fostering a sustainable and socially responsible environment.

We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive.

We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.

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