Provide the highest standard of remote technical support to Pulsar Measurement customers while delivering on-site technical services safely, efficiently, and professionally.
Come Join Our Team:
We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future!
Who We Are:
Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey as we continue to expand our business.
Job Summary:
Provide the highest standard of remote technical support to Pulsar Measurement customers while delivering on-site technical services safely, efficiently, and professionally. Conduct testing across the Pulsar product range, diagnose faults, and perform repairs and maintenance on system hardware to ensure optimal performance and reliability.
Your Responsibilities include, but are not limited to:
- Initial Setup & commissioning of newly installed equipment
- Health check & measurement verification of existing equipment
- Logically diagnose, determine & apply corrective action for measurement issues
- Service/Repair of measurement systems
- Deliver customer training of measurement systems
- Identify opportunities for repeat site service business
- Testing and verifying new product developments
- Assess risks of work location and activities
At Head Office
- Provide remote technical support for Pulsar Measurement products via telephone, email, and other communication channels
- Assist with servicing products returned for repair
- Prepare Risk Assessments & Method Statements for submission prior to customer site visits
- Assist with testing new product developments.
- Resolving technical customer queries liaising with Sales/Quality/Engineering/Product Management teams as necessary
- Feedback updates in H&S practices and requirements for different sites and industries
- Provide VOC feedback to Product Management/Quality/Engineering teams for product enhancement & NPI purposes
Knowledge, Skills & Abilities :
- Excellent written and verbal communication skills
- Technical electrical/electronic engineering background.
- A sound, logical approach to learning and problem solving.
- Good understanding of industrial measurement equipment and measurement techniques.
- Experience servicing/repairing electrical equipment; including soldering to component level is preferred.
- Good understanding of on-site health and safety requirements employed throughout target industries.
- Ability to safely work alone and with others as part of a team.
- Confident and calm telephone manner.
- Good time management and planning skills.
- Good understanding of Microsoft Office – Excel, Word, Outlook, Powerpoint, SharePoint, Teams
- Previous use of CRM software.
Education and Competencies
Professional Competence
- Good understanding of basic electronic circuits. A formal qualification in electrical/electronic engineering preferred
- Full clean driving license
- Industry recognised health and safety qualification desired
Travel:
Travel estimated to be no greater than 80% of the working week.Travel includes but is not limited to UK customer locations, and overseas distributor/customer locations.Overnight stays will be required based upon customer site locations.
Commitment to People and Planet
TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.
As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.
Service & Support Engineer in Malvern employer: Pulsar Measurement, Ltd.
As an Electronics Engineer with us, you'll thrive in a positive culture that prioritises employee growth and offers real opportunities for career advancement. Our competitive salaries, flexible holiday scheme, and comprehensive benefits package, including life assurance and a company bonus scheme, make us an excellent employer in the R&D sector, where your contributions to innovative electronic designs will be valued and recognised.
