Change and Innovation Consultant

Leading transformation to foster a culture of continuous improvement, innovation, and change.

Job Description

Who We Are

Pulsar is a trailblazing ServiceNow partner in the UK, committed to delivering unparalleled client experiences. As a boutique consultancy, our goal is to facilitate transformative success and swift value realisation for our clients through the ServiceNow platform, augmented by the latest in AI technology.

We believe that our business is our people, and our people are the business. Our culture reflects our passion for individual development and progression, rewarding work and that everyone has a voice – no idea is ever a bad one.

Role Overview

As a Change and Innovation Consultant, you will play a key role in delivering successful transformation initiatives and foster a culture of continuous improvement and innovation across change programs of work. The role focusses on leading on key change workstreams by providing outputs across various key change workstreams to enable clients to be able to adopt and embed the changes. You will also support in the researching of new ideas and concepts and support facilitating our internal change and innovation lab here at Pulsar.

You will work as part of an overall integrated team, and work alongside colleagues to ensure that we have an end-to-end plan and that change-related activities are given as much consideration as technical activities.

As a Change and Innovation Consultant, you will also work in partnership with internal colleagues to help drive internal business change working closely with the Change & Innovation Practice Lead.

Your specific responsibilities will include:

• Change
  • Support with change management strategies, plans, and communications.
  • Scope requirements and design key materials across key workstreams (communications, learning, business readiness etc).
  • Implement and lead on critical elements such as business readiness and governance.
  • Facilitate workshops to capture requirements and identify change impacts and risks.
  • Build engagement of the change across stakeholder groups by facilitating change networks.
• Support clients in the discovery of new and innovative thinking to delivering changes.
• Help design and facilitate ideation workshops and design sprints.
• Support research to enable innovation strategy and future ways of working.
• Help maintain and track innovation pipelines and support the change innovation lab.
• Drive continuous improvement approaches with clients to enable stronger delivery.
• Stakeholder Engagement
  • Build effective working relationships with the ability to comfortably be a trusted advisor.
  • Be able to engage stakeholders and articulate key outputs across strategies.

Experience and Skills

• 4+ years in a change, innovation or transformation role.
• Experienced in designing change strategies and plans.
• Uses Artificial Intelligence and has a passion to learn and engage in future technologies associated to AI.
• Has experience in supporting key change deliverables such as impact assessment, stakeholder mapping, training design etc.
• Proficient in Excel, PowerPoint, Word.
• Degree in associated area (Business, Human Resources, Marketing).
• Desirable to have a certification in Prosci, APMG, Lead Six Sigma, IDEO Design Thinking, CMI, CIPD.

What you get in return

• High pension contribution
• Private Health Insurance
• Life Insurance
• Career and personal development, including Consulting Skills for all
• Remote and flexible working
• A positive culture that seeks input on an ongoing basis and that will support you in achieving your aspirations.

Research indicates that women, individuals with disabilities, those who identify as LGBTQ+, are neurodivergent, or come from ethnic minority backgrounds often hesitate to apply for roles unless they meet every listed qualification. At Pulsar, we\’re dedicated to fostering a diverse, inclusive, and genuine work environment where everyone has the opportunity to thrive. So, if you\’re enthusiastic about this position but your experience doesn’t exactly match every requirement in the job description, we still encourage you to apply — you might be the perfect fit for this or another opportunity within our team.

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Ready to make an impact? Apply now and join our dynamic team!

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