Centre and Data Manager in Manchester

The Data Centre Manager (DCM) is responsible for the overall operation, performance, and leadership of 2 of Pulsant's data centres - Manchester and Rotherham - ensuring safe, resilient and efficient 24x7 environments.

The role supports whitespace capacity and works closely with Technical and Mechanical Leads to ensure effective maintenance and optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites.

• Own and lead end-to-end data centre operations ensuring continuous service availability.
• Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site teams as well as managing vendors and contractors.
• Maintain training programmes for the operations teams including scenario-based and emergency training exercises.
• Lead incident, problem and change management processes and ensure compliance with health, safety and security procedures.
• Drive performance improvements using data insights through maintaining documentation and risk registers and collating operational data for reporting cycles.
• Ensure compliance with regulatory standards.
• Collaborate with regional and national Data Centre Managers and share best practice and align.

Mechanical Infrastructure, Maintenance and capacity planning:

• Work with Mechanical and Technical Leads to ensure maintenance delivery and oversee PPM programmes and contractor performance.
• Support delivery of large mechanical engineering projects ensuring optimal cooling and environmental system performance.
• Manage and optimise whitespace, power and cooling capacity, delivering client and internal projects within the whitespace.
• Plan and coordinate installations, moves and changes and support capacity planning and forecasting.

Client Management and project delivery:

• Build strong working relationships with clients, leading on service reviews and performance updates.
• Oversee delivery of remote hands services and identify and support service growth opportunities.
• Support and manage delivery of operational and client projects, coordinating across engineering and operational teams to ensure minimal operational risk during delivery.

Data Centre industry experience, with technical understanding of data centre infrastructure. Experience of both 'hard' and 'soft' facility management (FM). Client-facing experience, with strong commercial awareness (and ideally experience hosting site tours). People management experience. Currently hold or able to obtain (eligible for) Security Clearance. Full UK driving licence and access to own vehicle.

A supportive work environment with a focus on career growth, learning and development, work life balance and well-being.

Benefits include 5% pension contributions, private healthcare, life assurance, cycle to work scheme, EV scheme, free breakfast and snacks, monthly pizza lunch, Udemy license and more. Leave benefits - in addition to annual leave you get a birthday day off, annual wellbeing day and 2 x charity days per year.