At a Glance
- Tasks: Lead a team of technicians to ensure efficient workflow and high-quality service.
- Company: Join the family-owned Pulman Group, a leading Volkswagen retailer in the North East.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and gym discounts.
- Other info: Access to wellbeing resources and retail savings for you and your household.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic workshop environment.
- Qualifications: Vehicle mechanical background with strong leadership and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
Pulman Group is a family‑owned Volkswagen Group retailer based in the North East, representing Volkswagen, SEAT, CUPRA, Škoda, Volkswagen Commercial Vehicles, VWFS Rent‑a‑Car and National Vehicle Solutions (NVS). With over 260 colleagues, we aim to exceed customer expectations by providing a fantastic customer experience.
Position Overview
We are looking for a Workshop Manager to lead and motivate a team of technicians, ensuring efficient workflow, high quality service, and exceptional customer satisfaction.
Key Responsibilities
- Manage the flow of work through the workshop by effective labour resource planning
- Drive efficiency through the utilisation of efficient working practices
- Ensure the CitNow (EVHC) process is followed to maximise upsell opportunities
- Maintain high quality standards for service and repairs through efficient use of materials, equipment and labour
- Achieve required targets for first‑time fix
- Deliver a fantastic customer experience and retain existing customers through the workshop
- Consult and cooperate with after‑sales reception staff, Service Manager and Operations Manager to improve future labour levels
- Ensure all work complies with retailer, manufacturer and industry safety guidelines
Required Qualifications
- Vehicle mechanical background with strong organisational, customer handling and time‑management skills
- MOT testing certificate
- Experience with Volkswagen Group brands is desirable
- Strong leadership and team‑motivation abilities
Compensation & Benefits
- Competitive salary with monthly bonus scheme
- 25 days annual leave plus bank holidays, increased to a maximum of 30 days after five years of service
- Company pension scheme – 4% employer contribution
- Free uniform each year, eye tests, dental check‑ups and flu jabs per year
- Access to on‑demand GP video consultations and local pharmacy prescriptions
- Gym discounts available at over 3000 participating health & leisure centres
- Additional wellbeing resources through Hapi‑life library
- Other retail savings: grocery e‑vouchers (online and in‑store), travel discounts, cinema discounts (up to 27%) and more – available to you and your household
Workshop Controller in North East employer: Pulman
Pulman Group is an exceptional employer that prioritises employee wellbeing and professional growth within a supportive family-owned environment. Located in the North East, we offer competitive salaries, generous annual leave, and a range of benefits including gym discounts and access to health resources, all while fostering a culture of teamwork and excellence in customer service. Join us to lead a dedicated team of technicians and make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Volkswagen Group brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved workflow in previous roles. This will help you stand out as a candidate who can drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Pulman Group family.
We think you need these skills to ace Workshop Controller in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your vehicle mechanical background and any experience with Volkswagen Group brands. We want to see how your skills match what we're looking for!
Show Off Your Leadership Skills:Since this role involves leading a team, don’t forget to showcase your leadership and team-motivation abilities. Share examples of how you've successfully managed a team or improved workflow in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional customer experiences and how you plan to drive efficiency in our workshop. We love a good story!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pulman
✨Know Your Stuff
Make sure you brush up on your vehicle mechanical knowledge, especially regarding Volkswagen Group brands. Familiarise yourself with their specific models and any recent updates or technologies they’ve introduced. This will show that you're not just a candidate, but someone genuinely interested in the brand.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you improved workflow or boosted team morale – these stories will highlight your leadership abilities.
✨Customer Experience is Key
Since delivering a fantastic customer experience is crucial, be ready to discuss how you've handled customer interactions in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to workshop management. Practice responses to scenarios like managing a busy day in the workshop or resolving conflicts among team members. This will demonstrate your problem-solving skills and ability to think on your feet.
