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For Companies At a Glance
- Tasks: Assist customers and technicians with parts, ensuring a smooth service experience.
- Company: Join the Pulman family, a top Volkswagen Group retailer with a vibrant culture.
- Benefits: Enjoy 25 days holiday, free uniform, and health perks like eye tests and gym discounts.
- Other info: Flexible working across various sites with excellent career growth opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Previous motor industry experience and strong interpersonal skills are essential.
The predicted salary is between 25000 - 26000 £ per year.
Salary: £12.35 per hour
Type: Full Time
Department: Parts
Location: Pulman Skoda Durham
At Pulman we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT and ŠKODA, with sites in Durham, Sunderland & Cramlington. With over 250 people across our group, we are truly one big Pulman family. We want to match and exceed customer’s expectations whilst giving them a truly enjoyable experience you will not find anywhere else.
The Role
Pulman is looking for an experienced Parts Advisor to join the Parts Department at our Skoda dealership in Durham. You will be focused on delivering a fantastic customer experience as well as working closely with the service department.
Responsibilities
- Working on both retail and trade counters, supplying parts to customers and technicians
- Pre-picking parts for the workshop to help maintain efficiency
- Ordering and returning parts stock
- Working with the Service department to ensure correct parts are used and ordered
- Upselling parts, tyres and accessories
- General housekeeping and stock taking
You must have strong interpersonal skills and ability to work on own initiative in an organised and timely manner. This role is ideally suited to someone who can multitask and who can work in a busy and fast paced environment. Previous experience in the motor industry is essential. Flexibility is also required to work at various sites across the group when required. This is a full-time permanent role.
Package
- Bonus scheme
- Company pension scheme
- Death in Service benefit
- Employee benefits scheme
- Great working environment
- Free Uniform
- Free eye tests, dentist check-ups & flu jabs
- 25 days holiday per annum (rises with length of service)
How to apply
Please send your CV and covering letter. Share your expertise and experience and tell us why you’re the perfect fit for our team. We regret that, due to volume for roles at Pulman, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion.
BEING PULMAN EMPLOYEE BENEFITS SCHEME
- 25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.
- Access hundreds of retail discounts including grocery e-vouchers for online and instore use.
- Save up to 51% on holidays abroad and in the UK.
- Save up to 27% on cinemas.
- Available for yourself and your household.
Pulman Health & Wellbeing
Looking after our staff health and wellbeing is a top priority. That is why we have partnered with SAGE to offer all our employees’ access to legal, financial advice and counselling. With OnDemand GP our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Finally, Hapi-life is a resource library available to all our employees to support across a wide range of wellbeing topics and services.
Pulman Medical Care
All our employees’ can claim one eye test, one dental check-up and one flu jab per year.
Pulman Pensions and Insurance
Pulman pay 4% of an employee annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.
Pulman Uniform
Re-fresh your uniform once per year for free.
At Pulman Group we take your privacy seriously. We will not pass on your details to a third party. We are also committed to keeping your data safe and secure. To find out more information about how we use your data and your data rights you can view our recruitment policy.
Parts Advisor 25 days holiday Free uniform in North East employer: Pulman
Contact Detail:
Pulman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor 25 days holiday Free uniform in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pulman and its values. This will help you connect with the team and show that you're genuinely interested in being part of the Pulman family.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and parts advising. Think about your past experiences and how they relate to the role at Pulman. We want to hear your stories!
✨Tip Number 3
Dress to impress! Even though we provide a free uniform, make sure you look smart and professional for your interview. First impressions count, and we want to see that you take pride in your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that reflects our customer-first approach!
We think you need these skills to ace Parts Advisor 25 days holiday Free uniform in North East
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your experience in the motor industry and any relevant skills that show you can multitask and thrive in a busy environment.
Personalise Your Cover Letter: Don’t just send a generic cover letter. Tailor it to Pulman and explain why you’re the perfect fit for our Parts Advisor role. Share specific examples of how you've delivered fantastic customer experiences in the past.
Show Off Your Interpersonal Skills: Since this role requires strong interpersonal skills, make sure to mention any experiences where you’ve successfully interacted with customers or worked as part of a team. We love seeing how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining the Pulman family!
How to prepare for a job interview at Pulman
✨Know Your Parts
Familiarise yourself with the parts and accessories relevant to the brands Pulman represents, like Volkswagen, SEAT, and Å KODA. Being able to discuss specific products and their benefits will show your expertise and enthusiasm for the role.
✨Customer Experience Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with Pulman's commitment to a fantastic customer experience.
✨Showcase Your Multitasking Skills
Since the role requires multitasking in a busy environment, be ready to discuss how you manage multiple tasks efficiently. Share specific instances where you successfully juggled various responsibilities without compromising on quality.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the Parts Department. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.